Support Plans

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Annual support and warranty agreements are available from DuVoice. Contact you reseller or DuVoice representative for more information.

For technicians: http://support.duvoice.com/

Software Support

  • Installation technicians and end users receive unlimited technical support from DuVoice for the system.
  • Technicians and End Users have access to all pre-recorded and scheduled live web-based training from DuVoice.
  • Systems covered by the software support are eligible for updates within the version installed.
  • Note: Changes to the Windows Operating System are NOT covered.

Hardware Warranty

  • The hardware warranty covers failures and defects in DuVoice supplied hardware and software for 12 months.
  • Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.
  • Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Extended Warranty

The Extended Hardware Warranty continues the initial 12 month warranty covering failures and defects in DuVoice supplied hardware and software. Annual End User cost starts at 10% of MSRP per year.

Parts Availability DuVoice maintains an inventory of replacement components for all systems eligible for coverage under this plan.

Advanced Replacement Once DuVoice technicians have identified a hardware problem, we will ship the replacement part directly to the site.

Additional Professional Services may be required to a support plan for:

  • Changes to the DV2000 Operating System.
  • A PBX system change.
  • A PMS system change.
  • Non emergency support after 5PM or before 8AM PST M-F.