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Initial Testing

The following steps should be taken to ensure that your SMTP and POP3 accounts are set up correctly and that your server names and account names and passwords are all correct.

Verify the SMTP mail server is accessible

1.	Ping the SMTP server using its server name and verify its IP address. If there are no replies, VeMail will not be able to send any messages.

Example:

C:\> ping smtp.thecompany.com

Pinging smtp.thecompany.com [192.168.11.3] with 32 bytes of data:

Reply from 192.168.11.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.11.3:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)

Approximate round trip times in milliseconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Attempt to Telnet to the SMTP server port 25 (see the Troubleshooting section for more on Telnet). You should get a response similar to the example shown if using a Microsoft Exchange server (other servers will vary). A failure will be indicated with: Could not open connection to host on port 25. Refer this issue to your system administrator. Type QUIT and press Enter to exit telnet and close the session.

Example:

220 smtp.thecompany.com Microsoft ESMTP MAIL Service, Version:

5.0.2195.5329 ready at Thu, 11 Dec 2005 14:59:07 -0800

Verify the POP3 server is running

1.	Ping the POP3 server using its server name and verify its IP address. If there is no reply, VeMail will not be able to retrieve any messages (so reply-to-delete will not function).

Example:

C:\> ping pop3.thecompany.com

Pinging pop3.thecompany.com [192.168.11.3] with 32 bytes of data:

Reply from 192.168.11.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.11.3:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milliseconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Attempt to Telnet to the POP3 server port 110. You should get a response similar to the example shown if using a Microsoft Exchange server (other servers will vary). A failure will be indicated with: Could not open connection to the host on port 110. Refer this issue to your system administrator. Type QUIT and press Enter to exit telnet and close the session.

Example:

+OK Microsoft Exchange 2000 POP3 server version 6.0.6249.0

(pop3.thecompany.com) ready.

Note: The SMTP and POP3 servers can be, and often are, the same machine.

Verify the SMTP/POP3 services are enabled and running on the email server

Use any basic SMTP client to send and receive a test email from the DV2000/DV4 to the email server. DuVoice has provided such a client (called VMClient) which can be run by clicking Start | All Programs | DuVoice | Utilities | VeMail Test Client.

Note: Other commercial clients (such as Eudora and Outlook Express) can give false test results because those clients automatically support authentication requests from a relay SMTP/POP3 server. This is not considered a basic SMTP requirement and VeMail currently does not support it.

If the above tests work, then try sending again with a WAV file as an attachment. Any failures or problems with these steps need to be referred to your system administrator.