DuVoice Support - integration:panasonic

KX-NS (FOS)

Anonymous (anonymous@undisclosed.example.com) — 2023-01-07T17:44:52+00:00

2026/05/03 12:11	current
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	+	~~Title: KX-NS (FOS)~~
	+	====== Panasonic KX-NS (FOS Interface) ======
	+
	+	===== Requirements =====
	+	* DuVoice DV2000 6.02 and above.
	+	* Dialogic HMP.
	+	* Panasonic KX-NS700 or KX-NS1000
	+	* SIP Extensions (Requires SIP License for each extension DuVoice will use to register)
	+	* FOS Front Office System Interface enabled (PMS interface)
	+	* Licensing required in case of KX-NS series (KX-NS300/500/700/1000)
	+	* CTI interface : KX-NSF101
	+	* OR
	+	* CSTA Multiplexer : KX-NSA020
	+	* Licensing required In case of KX-NSX series (KX-NSX1000/2000)
	+	* Multiple CSTA connection : KX-NSXF004
	+
	+
	+
	+
	+	===== Overview =====
	+	The DuVoice DV2000 provides an all IP hospitality solution for Panasonic utilizing SIP extensions and the Panasonic PMS interface (FOS) feature. SIP is used for wakeup calls and housekeeping calls to report room clean/dirty status. The FOS PMS interface is used to perform check in/out, COS, name changes and DND for guest extensions in the Panasonic.
	+
	+	<WRAP center round info 100%>
	+	GUEST VOICE MAIL: Panasonic must be version 7 or higher for DuVoice to provide guest voicemail. Panasonic systems older than version 7 do not provide SIP diversion headers or proper from fields with FWD/RNA calls which are required to support DV2000 guest voicemail. Therefore the Panasonic voicemail is used instead when integrating with a system running a version older than version 7.
	+	</WRAP>
	+
	+	===== Features =====
	+	^ Feature ^ Description ^
	+	\| Class of service \| Yes \|
	+	\| Direct calls \| Yes \|
	+	\| Voice Mail \| Yes* \|
	+	\| PBX Check in/out \| Yes \|
	+	\| DND \| Yes \|
	+	\| MWI \| Yes*\|
	+	\| Name changes \| Yes \|
	+	\| Wakeup Call \| Yes \|
	+	\| Housekeeping Room Status \| Yes \|
	+
	+	*Only if Panasonic is version 7 or higher
	+	===== PBX Configuration =====
	+
	+	* SIP Extensions in a hunt group.
	+	* DuVoice ports will register to these extensions for for call integration (Voicemail, Wakeup Calls, etc)
	+	* User extensions will be forwarded to the hunt group assigned to the DuVoice ports for RNA/Busy voicemail
	+	* FOS Interface enabled (See Panasonic document "Required settings for PBX To Use FOS Interface")
	+
	+	==== Panasonic Documents ====
	+	<btn type="primary" icon="glyphicon glyphicon-download-alt">[[http://downloads.duvoice.com/documents/panasonic/ns1000-site-property-main-portnumber.pdf\|Site Property Main Portnumber]]</btn>
	+
	+	<btn type="primary" icon="glyphicon glyphicon-download-alt">[[http://downloads.duvoice.com/documents/panasonic/ns1000-system-options-reserved-bits.pdf\|System Options Reserved bits]]</btn>
	+
	+	<btn type="primary" icon="glyphicon glyphicon-download-alt">[[http://downloads.duvoice.com/documents/panasonic/required-setting-for-pbx-fos-interface-20190129.pdf\|Required Setting for PBX FOS Interface]]</btn>
	+
	+	===== Known Issues =====
	+	While the DV2000 is connected to the FOS Interface the the Panasonic WebMC application may not work properly and cause lockups. Solution: Shut down the DV2000 services in the Activity Monitor application befor using WebMC. The KX-NS version 7 is schedule to fix the issue.
	+
	+	===== DuVoice Configuration =====
	+	If your system was purchased from DuVoice you can skip the Installation of Dialogic and the DuVoice software and go directly to Setup Wizard. For Kit installations you must install Dialogic HMP followed by the DuVoice software.
	+
	+	==== Install Dialogic HMP ====
	+	Before DuVoice software can be installed, the Dialogic HMP drivers must being installed and configured.
	+	[[http://duvoice.com/support/vs601/manual/install/dialogic\|Dialogic HMP installation steps]]
	+
	+	==== Setup Wizard ====
	+	The first page is informational only, listing what information you will need to complete the setup process. When you are ready to proceed, click Next.
	+
	+	{{:images:vs7:manual:setup-pg1-start.png?nolink\|}}
	+
	+	On the Site Information page, you must, at a minimum, enter the site name and a site phone number. Dealer name, phone number, and address may optionally be entered as well. When finished, click Next to continue.
	+
	+	{{:images:vs7:manual:setup-pg2-siteinfo.png?nolink\|}}
	+
	+	On the Tenant Information page, enter the extension or hunt group number for the operator; the default is 0. If you would like the operator to have a mailbox for receiving messages, check the box provided. When finished, click Next to continue.
	+
	+	{{:images:vs7:manual:setup-pg3-tenant.png?nolink\|}}
	+
	+	On the PBX Model page, select the PBX integration to use. If your model is not listed, you can just select //Other \| SIP Enabled PBX// for now. The PBX model can be changed later in System Configuration if necessary. Select a PBX and then click Next to continue.
	+
	+	{{:images:pbx:panasonic:kxns:kxnssetuppbx.png?direct\|}}
	+	* Choose Panasonic Other
	+	* Click Next.
	+
	+	{{:images:pbx:panasonic:kxns::kxnssetupmwi.png?direct\|}}
	+	* Click Next.
	+
	+	{{:images:pbx:panasonic:kxns::kxnssetupip.png?direct\|}}
	+	* Enter the IP address of your PBX for SIP registration.
	+	* Click Next.
	+
	+	{{:images:pbx:panasonic:kxns:kxnssetuplines.png?direct\|}}
	+	* Leave the huntgroup for the voicemail if there is one.
	+	* Enter the intended extensions for each line.
	+	* Click Next.
	+
	+	Review your changes then click Finish to complete the wizard.
	+
	+	==== Configuration ====
	+
	+	=== SIP Configuration ===
	+
	+	Using System Configuration, select Telephony \| SIP Configuration.
	+	* Under PBX settings, enter the PBX IP
	+	* Under Realm, enter the SIP Domain (default for Panasonic is "Registered Users")
	+	* Under Lines, enable Registration and enter the SIP extension's account (usually the extension number) and the password for SIP registration.
	+
	+	=== PBX Link ===
	+	Using System Configuration, select Site \| Profiles.
	+
	+	{{:images:pbx:panasonic:kxns:kxnspbxlink01.png?direct\|}}
	+	* PBX \\ Choose Panasonic KX-NS.
	+
	+	{{:images:pbx:panasonic:kxns:kxnspbxlink02.png?direct\|}}
	+	* Name or IP address \\ Enter the IP address or DNS name of the PBX.
	+	* TCP Port Number \\ Enter the port number on the PBX to connect with. Default is 31000.
	+	* Click Ok.

KX-TDA TAPI

Anonymous (anonymous@undisclosed.example.com) — 2023-01-07T17:44:52+00:00

2026/05/03 12:11	current
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	+	~~Title: KX-TDA TAPI~~
	+	====== Panasonic KX-TDA TAPI ======
	+
	+	===== Requirements =====
	+	* Network connectivity to the PBX for integration and hospitality changes.
	+	* One analog extension for each DuVoice port.
	+	* Panasonic TAPI driver. This is supplied on the DuVoice system under C:\OEM\PANASONIC. For KIT installs the driver is available from Panasonic via it's dealer portal.
	+
	+	===== Known Issues =====
	+	* The DuVoice system must be the only computer which connects to the switch via the CTI card using TAPI. If any other system connects to the switch while the DuVoice is running the Panasonic TAPI driver will disconnect, requiring the DuVoice computer to be rebooted in order to re-establish a connection.
	+	* You may use the DuVoice system to host the Panasonic programming software. However it cannot connect via USB, only a network or serial connection can be used or the Panasonic TAPI driver will disconnect, requiring the DuVoice computer to be rebooted in order to re-establish a connection.
	+	* When name changes or class of service changes are made nobody may be logged into the Panasonic Switch Programming software. If a user is logged in to the Panasonic on any computer the Panasonic will ignore the change.
	+	* When the system starts integration will not be available via TAPI for up to 5 to 10 minutes. This is a limitation of the Panasonic TAPI driver.
	+
	+	===== Features =====
	+	\| Message Lights \| Yes - Inband \|
	+	\| Forward to personal greeting RNA \| Yes \|
	+	\| Forward to personal greeting Busy \| No \|
	+	\| Forward to personal greeting DND \| No \|
	+	\| Different busy greeting \| No \|
	+	\| Auto login to a mailbox \| Yes \|
	+	\| Trunk ID multiple tenant \| No \|
	+	\| Voicemail transfer \| Internal calls only \|
	+	\| Record a call \| No \|
	+	\| DID Fax \| Yes \|
	+	\| Caller ID with message \| Yes \|
	+	\| Trunk to trunk transfer (unsupervised) \| No \|
	+	\| Loop start disconnect \| Yes \|
	+	\| Tone disconnect \| Yes \|
	+	\| Supervised transfers \| No \|
	+	\| Integrated transfers \| Yes \|
	+	\| Call screening \| Yes \|
	+	\| Caller queuing \| No \|
	+
	+	===== Hospitality Features Supported =====
	+	\| Property management integration (PMS) \| Yes \|
	+	\| Room phone control \| Yes \|
	+	\| Wakeup calls \| Yes \|
	+	\| Failed wakeup alerting \| Yes \|
	+	\| Guest name change \| Yes \|
	+	\| Room Clean - Room Dirty Status \| Yes \|
	+
	+	===== PBX Programming =====
	+	==== CTI Configuration ====
	+	Configure your CTI card for the Panasonic switch for the same subnet as the DuVoice. It is recommended that IP address for both be static.
	+
	+	==== System \| Class of Service \| COS ====
	+	Hospitality room restrictions are controlled via Class of Service (COS) for individual stations. You will need to create a COS for each of the room restrictions you wish to control. For example you might create a COS for when a room is checked out which blocks all local telephone calls and one when it's checked in which allows unlimited calling.
	+
	+	==== Extension \| Wired Extension \| Extension Settings ====
	+	Configure the voicemail extensions as SLT telephones. You will need to configure one SLT for each channel on the DuVoice.
	+
	+	==== Group \| VM(DMTF) Group \| System Settings ====
	+	Set the following fields to the values shown. Those which should not contain a value are specified with <blank>.
	+
	+	==== VM DTMF Status Signal ====
	+	\| Ringback Tone \| 1 \|
	+	\| Busy Tone \| 2 \|
	+	\| Reorder Tone \| 3 \|
	+	\| DND Tone \| 4 \|
	+	\| Answer \| 5 \|
	+	\| Confirm \| 9 \|
	+	\| Disconnect \| 999 \|
	+	\| FWD to VM Ringback Tone \| 6 \|
	+	\| FWD to VM Busy Tone \| 7 \|
	+	\| FWD to Extension Ringback Tone \| 8 \|
	+
	+	=== Timing ===
	+	\| DTMF Length for VM (ms) \| 160 \|
	+	\| Inter-digit Time (ms) \| 160 \|
	+	\| Waiting Time before Sending Fowllow on ID(s) \| 0.5 \|
	+	\| Waiting Time before Sending VM DTMF Status Signal(s) \| 0.5 \|
	+
	+	=== Others ===
	+	\| Call Waiting on VM Group \| Disable \|
	+	\| FWD to the VPS Sequence \| Answer by Mailbox \|
	+	\| Intercept Routing to the VPS Sequence \| Answer by Mailbox \|
	+	\| Mailbox for Extension \| Extension Number \|
	+	\| Message Waiting Lamp Control \| By VM \|
	+
	+	=== VM DTMF Command ===
	+	\| Recording Message \| <blank> \|
	+	\| Listening Message \|<blank> \|
	+	\| Switching to AA \| <blank> \|
	+	\| Switching to VM \| <blank>
	+
	+	==== VM(DTMF) Group \| Group Settings ====
	+	Select a group number for the voicemail system and enter a hunt group number, name and set the type to VM. Then add the DuVoice extensions to this group using the Member List(M) button.
	+
	+	==== Extension \| Wired Extension \| FWD/DND ====
	+	Any stations which will use the DuVoice system for voicemail, configure them with these settings. For extensions connected to the voicemail disable forwarding. Use the number entered under VM(DTMF) Group \| Group Settings for the FWD Destination fields.
	+
	+	=== Call from CO ===
	+	\| Present Button Status \| FWD \|
	+	\| FWD Status Availability \| ON \|
	+	\| DND Status Availability \| OFF \|
	+	\| FWD Mode \| FWD Busy N/A \|
	+	\| FWD Destination (32 digits) \| \|
	+
	+	=== Call from Extension ===
	+	\| Present Button Status \| FWD \|
	+	\| FWD Status Availability \| ON \|
	+	\| DND Status Availability \| OFF \|
	+	\| FWD Mode \| FWD Busy N/A \|
	+	\| FWD Destination (32 digits) \| \|
	+	\| FWD No Answer Timer(s) \| 15 \|
	+
	+	==== Using DuVoice for Auto Attendant ====
	+	The DuVoice system can accept incoming calls from your trunk calls and route them to extensions or as an overflow for the operator.
	+
	+	==== Voicemail Transfer ====
	+	The Panasonic does not support voicemail transfer fi the call originates from a trunk. To enable this feature for internal calls, program a flexible button as Voicemail Transfer and enter the voicemail group number as the destination. When press, the Panasonic will
	+	wait for the user to enter the extension number they want the voicemail to answer with and automatically redirect the caller.
	+
	+	===== DuVoice Programming =====
	+	DuVoice provides a default integration template named Panasonic KXTDA-TAPI which you can select via setup for proper configuration. If you did not select this item during setup you may import this configuration using System configuration. for more information about the dialogs mentioned here and their features please see the DuVoice manual located on the systems desktop.
	+
	+	==== TAPI ====
	+	When using Panasonic TAPI integration the system must be delay startup according to Panasonic. This is due to the way the PBX and the TAPI driver communicate.
	+
	+	DuVoice recommends that the system be configured to not startup for a minimum of 10 minutes. This change can be performed at anytime and must be configured manually.
	+
	+	=== Configuration ===
	+	This is only support for versions 6.00 and above.
	+
	+	- Edit the startup.ini file typically located in c:\vs\database.
	+	- Under the SYSTEM section set the.
	+	- Set DelayStartup to equal 10. If this entry doesn't exist it can be added, example DelayStartup=10.
	+	- Save file.
	+
	+	==== Configure Channels ====
	+	Each channel must be configured for the extension assigned to it. It must also be configured for the hunt group number it is assigned. This can be changed via System Configuration by double-clicking on each channel. Enter the extension number and hunt group number in the spaces provided.
	+
	+	==== Message Waiting ====
	+	Message waiting lights (MWI) are turned on and off via inband codes. These codes have already been pre-configured in the integration template. Because the Panasonic requires the same extension which turns the light on turn it off, do not enable more than a single
	+	channel to light message waiting lights.
	+
	+	==== Default codes ====
	+	MWI ON: *701 followed by the extension number.
	+	MWI OFF: *700 followed by the extension number.
	+
	+	=== Enable TAPI integration ====
	+	From System configuration select integrations \| TAPI Integration.
	+	- Choose panasonic KX-TDA as your Provider.
	+	- Choose Ok.
	+
	+	==== Enable Phone Control ====
	+	From System Configuration, select Features \| Hospitality
	+	- Select Phone Control.
	+	- Under PBX Type select Panasonic from the drop down.
	+	- In the User group restrictions / call restriction values, create a line item for each of the phone control types. for the PBX value enter the COS number you configured for each of the types.
	+
	+	==== Mailboxes ====
	+	If you are using the DuVoice for auto attendant you will need to create a standard mailbox for each station callers are allowed to transfer to. For hospitality systems create a guest mailbox for each room and for all other stations like the front desk or staff
	+	phones create a standard mailbox.
	+
	+	==== Transfers ====
	+	Transfers on the Panasonic are tone based which gives the system superior transfer control over that of tone detection. It is necessary to change the class of service settings for this to take effect.
	+
	+	From Mailbox Administration, select Templates Class of Service.
	+	- Select Standard, then press Edit.
	+	- Select Transfers.
	+	- Change the Transfer type to Integrated.
	+	- Press Save.
	+	- Perform this same action for both Guest and System class of services.
	+
	+	===== Troubleshooting and Testing =====
	+	The number one greatest issue with the Panasonic integration is the loss of TAPI integration. The Panasonic TAPI driver will drop its connection to the switch if any other computer on the network besides the DuVoice system connects to the switch. It will also drop the connection if using the USB driver for programming the switch as this uses the same interface as TAPI. If the TAPI driver drops the connection the computer must be rebooted.
	+
	+	==== Panasonic Monitor ====
	+	Panasonic installs a monitor application which will show if the connection is active. This application can be run anytime and can remain open at all times. This application is available from Start \| All Programs \| Panasonic \| KX-TDA TSP \| Connection Monitor.
	+	Here you can see the connection shows connected and you should see the status bars flash each time a network packet is sent or received. You should see the send and receive bars flashing quite often during normal operation. If the connection is disconnected it may take a few minutes for the connection to show Disconnected. In this state you will see the Send bar flash but the Receive bar will not.
	+
	+	{{:pbx:panasonic:panasonictspmon.png\|}}
	+
	+	==== DuVoice TAPILine ====
	+	When first running TAPILine you will notice it shows no information, this is because you must open a connection to the PBX you wish to test.
	+	- Start TAPILine from Start \| All Programs \| DuVoice Support.
	+	- Select File \| Open Panasonic KX-TDA or right click in the application and select. It can take up to 7 minutes to connect to the Panasonic.
	+
	+	=== Open Panasonic KX-TDA ===
	+	When you select the switch you wish to open it will attempt to load the correct TAPI driver. If this driver cannot be loaded or connection cannot be established it will show a message box with one of the following. The Panasonic may take more than five minutes to make this initial connection.
	+
	+	\| Unable to initialize TAPI \| TAPI is not installed or cannot be initialized under Windows. Check the TAPI driver configuration. \|
	+	\| Unable to load TAPI extensions \| It is not able to connect to the PBX and retrieve the list of extensions. Check the TAPI driver configuration. \|
	+	\| Successfully connected to PBX \| The TAPI driver is successfully configured and it was able to connect to your PBX.
	+
	+	=== Opening a device ===
	+	Once you have connected to the PBX right-click in the grid shown and select Open device(s). This will bring up a dialog allowing you to select the extensions or devices you wish to monitor. For best results choose to view all the DuVoice extensions and one or more of the stations you are testing with. Extensions on the Panasonic are prefixed with EXT and the voicemail ports are prefixed with VU.
	+
	+	Each extension you select will show on the grid giving you real-time information about the state of the station and any call which is occurring on it.
	+
	+	The grid is divided into the following columns. Depending on the type of call some
	+	information may not be present at all times.
	+
	+	^ Column ^ Description ^
	+	\| Name \| Device name given by the PBX. \|
	+	\| Extension \| Extension number interpreted by DuVoice. \|
	+	\| State \| State of the device: Idle, Offering, Accepted, DialTone, Dialing, RingBack, Busy, Connected, Held, Conferenced, and Disconnected. \|
	+	\| Call Type \| Type of call the device is receiving. Direct, FwdBusy, FwdNoAnswer, FwdUncond,Transfer, and Unknown. \|
	+	\| Origin \| Where id this call originate. Inbound, Outbound, Internal, External, and Unknown. The Pansonic does not always show this field accurately. \|
	+	\| Caller \| ID Number of who is calling. \|
	+	\| Caller \| Name Name of the device calling. \|
	+	\| Called ID \| Number who is being called. \|
	+	\| Called Name \| Name of the device being called. \|
	+	\| Redirecting ID \| Number of the device redirecting a call to the device. \|
	+	\| Redirecting Name \| Name of the device redirecting the call. \|
	+	\| Display \| Telephone display. Not always accurate. \|
	+	\| Trunk \| Trunk number if known. \|
	+	\| CallID \| Unique call number provided b switch. \|
	+	\| Outgoing Blocked \| Not used for Panasonic. \|
	+	\| Last TAPI Message \| Last TAPI message sent from the switch. \|
	+
	+	==== DuVoice Logging ====
	+	DuVoice has an extensive set of real-time and post logging. All of these logs are visible using the TraceDisplay application. Each log is separated by its feature or functionality. The chart below can be used for selecting the best log to debug the Panasonic
	+	integration.