Restore

To restore from a previously-created backup file, you must first stop the voice mail service (using the Activity Monitor application).  You cannot restore files while the system is running.

Once the system is stopped, run Mailbox Administration again and select Mailbox | Restore from the main menu.  This will display the Mailbox Restore dialog, as shown below.

Click on the ... button to display the Open dialog, shown below.

Navigate to the location of the backup file, select it, and click Open.  You will be returned to the Mailbox Restore dialog and the Backup File setting will be updated to display the path and filename of the backup file you selected.

Below that setting is a checkbox labeled Overwrite ALL files.  If this box is checked, the restore process will restore not only the entire mailbox record (including any messages that were backed up), but will also restore any template files used by the mailbox (i.e., call routing plans, class of service, scheduled event templates, etc.).  If any of those files already exist, they will be overwritten, even if they are being used by other mailboxes.  If you leave this checkbox unchecked, the system will prompt you for confirmation for every file that will be overwritten.

Warning: Special care must taken if restoring a mailbox (or range of mailboxes) that was backed up with messages included.  It is possible that any given message being restored may have the same filename as a message already on the system (even a message in a different mailbox); overwriting an existing message file can cause problems and should be avoided.

To complete the restoration process, click OK.  To close the dialog without restoring anything, click Cancel.