Creating a location

Use the Location Wizard to create a new location. This allows a second “business” to have its own auto attendant greetings, its own operator, and its own directory (only mailboxes in the given location will show up in the directory for a caller in that location). To invoke the wizard, select Locations | New Location from the main menu.

The first page of the wizard, shown below, gives a brief description of what a location is.

Page two requires you to name the new location and to specify the mailboxes to create for the greetings, attendant, operator and default fax reception in the new location.

Setting	Description
Location name	Give the location a unique, meaningful name using mixed-case alphabetic as well as numeric characters. Symbols are not allowed. Spaces are allowed but not recommended.
Greetings mailbox	Specify the mailbox used to hold the location's main greetings. Typically, this will be the same as the Attendant mailbox, though that is not required.
Attendant mailbox	Specify the mailbox used for the location's auto attendant. Typically, this will be the same as the Greetings mailbox, though that is not required.
Operator mailbox	Specify the mailbox used for the location's operator. When the caller presses an SDA menu key configured for the operator action, this is the mailbox the call is transferred to.
Default fax mailbox	Specify the mailbox that will receive the anonymous faxes for this location. Anonymous faxes are those that arrive with no way for the system to determine which mailbox they belong to. This is primarily an issue on legacy systems using fax/modems, where a fax line can be plugged directly into the modem port In this case, since there is no way for the system to know exactly which mailbox to send the fax message to, it will put it in the default fax mailbox for the location to which the fax port has been assigned.

The final page of the wizard summarizes the choices you have made and gives you the opportunity to confirm them before the location is finally created.

Click Finish to close the wizard and create the new location. Click Back to return to the previous page if you want to change any of the values. Or, click Cancel to close the wizard without creating the location.

The wizard will not only create the new location and the associated mailboxes but will also create two new classes of service as well, one for standard mailboxes and one for system mailboxes. The operator mailbox will use the new standard COS and the greetings, attendant and default fax mailboxes will use the new system COS.

You can change the COS assignments in Mailbox Administration. Since the location and language settings are now (as of version 5.31.40) stored in the mailbox and not in the COS, you could even use the same COS templates across location boundaries. For example, you could have the greetings and attendant mailboxes use the System template rather than the newly created BusinessB System template, have the operator mailbox use Standard instead of BusinessB Standard, and have the default fax mailbox use FaxMailbox instead of BusinessB System. You will have to manually edit the mailboxes using Mailbox Administration to make these changes, however.