Review messages

When you log in and select the option to listen to new messages, the system will play the first message for you and allow you to save it, delete it, skip over it or replay it.

The flowchart below provides a simplified overview of the message review options; note that the options available while a message is playing differ from those available after the message has finished playing.

Message Actions During Playback

The actions available while the message is playing differ somewhat from those available after the playback is completed. This is because there are certain actions (such as those for changing the volume level) that are only relevant during playback.

Option	Description
Delete message	Moves the message to the deleted queue.
Save message	Moves the message to the saved queue.
Skip message	Skips to the next message, leaving the current message in the queue.
Rewind	Rewinds message playback by several seconds (default is 30 seconds).
Pause	Pauses message playback for a few seconds (default is 5 seconds).
Fast forward	Fast forwards message playback by a few seconds (default is 5 seconds).
Volume +, Volume -	Increases or decreases the volume.
Speed +, Speed -	Increases or decreases the playback speed.
Skip to end of message	Halts message playback so that the after-playback menu becomes available.

Message Actions After Playback

Once the message has finished playing, the options that are only relevant during playback are no longer available. Instead, additional options for what to do with the message itself become available.

Option	Description
Delete message	Moves the message to the deleted queue.
Save message	Moves the message to the saved queue.
Skip message	Skips to the next message, leaving the current message in the queue.
Replay message	Replays the current message from the beginning.
Message information	Plays a detailed history of where the message came from and when it arrived. For messages from outside callers, the caller ID may be played if it is available, otherwise the system will just say that it was from an outside caller.