Change mailbox settings

Extended stay guest mailboxes allow you to record a personal greeting that will play when a caller is directed to your mailbox to leave message, and also allow you to change your password (typically, you do not need to enter a password when accessing voice mail from your room telephone, but do need to use a password if accessing voice mail from another phone).

The flowchart below provides an overview of how to use these features.

Record Greetings

This menu allows you to record a personal greeting for your mailbox which will be played to callers when they are directed to your mailbox to leave a message.

By default, the system will play a standard, pre-recorded greeting but if you use this option to record your own personal greeting, your greeting will be played instead.  You can also record your name. For guest rooms, name recordings may be used as an aid to hotel staff.  It is not necessary to record your name; the option is provided as a convenience only.

From the Record Greetings menu, select option 1 to record your greeting or option 2 to record your name.  In either case, you will be instructed to record after the tone and to press the # key when finished.  After pressing # to end the recording, you will be prompted to either accept the recording (by pressing 1) or reject and re-record it (by pressing 2).  If you press * to return to the previous menu, the recording will be thrown out and whatever greeting was in use to begin with will remain in effect.

Change Password

As shown in the figure above, when you select the option to change your password, the system will ask you to enter a new password and then press the # key.  It will then ask you to confirm your new password by entering it again (and then pressing the # key).

Passwords cannot begin with 0, and must contain at least 1 digit (however, the exact minimum length depends on the class of service).

Passwords are typically only required if you are accessing voice mail from a phone other than the one in your room.