Text Message Count

When the set text message count function is invoked, the DV2000 will update the text message count in the mailbox record to the specified value.

Although the text message count is stored as a count, it is used in the system as a flag. That is:

The actual text count value does not matter, only whether it is zero or greater than zero. That is, the literal value is never reported to the guest, although it can be viewed in InnDesk (see below).

Text message count can be changed by either the PMS or InnDesk. There are no over-the-phone methods for changing this value directly.

The PMS sends a text message count packet to the VMS. At minimum, the packet must contain the room number and the text message count. For some protocols, the text message count may be a flag that merely indicates Yes or No; other protocols may specify an actual count (typically ranging from 0 to 99). In the former case, the DV2000 will represent a yes as the value 1 and a no as the value 0.

To change the text message count for multiple rooms, the PMS must send a separate packet for each room.

InnDesk displays the text message status for each room in the Text column. If the text message notification is enabled for the room, an envelope icon will be displayed in this column; otherwise, it will be blank.

To set or clear the text message count for a guest room:

1. Select Directory | Rooms to open the Manage Hospitality Rooms table.
2. Find the room number you want to check in and click the room number to open the page for editing its settings.
3. Select the Messaging tab.
4. Click the Text message checkbox to enable (checked) or disabled (unchecked) the text message notification.
5. Click Save when finished.

To view the text message count for all occupied rooms:

1. Select Directory | Occupied.
2. The text count is displayed in the Text column.

By default, the text message count is reset to 0 whenever a room is checked in or out. These are the only cases where the text message count will be altered automatically.