Wakeup Call

The set wakeup call function allows you to schedule an automatic wakeup call for a guest room.

Please refer to the Wakeup Calls section for a thorough discussion of wakeup calls, including configuring the feature, scheduling calls, and the actual call process.

In addition to the guests' ability to schedule their own wakeup calls (if the feature is configured to allow it), you can schedule wakeup calls for them using the PMS (if supported by the protocol), InnDesk or the hospitality administration menu.

The PMS sends a set wakeup call packet to the DV2000. Depending on configuration, the DV2000 may send set wakeup call packets to the PMS for wakeup calls scheduled over the phone or via InnDesk.

At a minimum, the wakeup packet must include the room number and the wakeup time (in 24-hour clock notation). If the time specified has already passed for the current day, the wakeup is scheduled for the next day. If the time is not yet passed, then the wakeup will be scheduled for the current day. If a wakeup call is already scheduled for the specified time, then the packet is considered successful and ignored.

Some protocols send both a date and time for the wakeup call. Usually that means the protocol allows a room to have multiple wakeup calls pending at any given time; if only a time value is sent it is assumed a room can only have one pending wakeup call.

If the protocol only supports a single pending wakeup call per room, it typically signals a cancellation of the wakeup call by sending a set wakeup packet with the time field blank. For protocols that support multiple pending wakeup calls per room, there is generally a separate cancel wakeup packet.

To set a wakeup call for multiple rooms, the PMS must send a separate set wakeup call packet for each room.

InnDesk has several ways to schedule wakeup calls, depending on what you are trying to do.

To schedule a wakeup call for a room:

1. Select Wakeups | Room.
2. Set the date for the wakeup call. It will be set to tommorrow's date by default; to change it, click the calendar icon to open the date picker control and use it to select the desired date.
3. Set the time for the wakuep call. Click on the clock icon to display the time picker control, where you can select the hour (01-12), minute (00-59) and either AM or PM.
4. Select the room number. You can either type a valid room number in the box provided or click the icon next to it to open a list of all occupied rooms from which you can select the desired room number.
5. Check the Daily box only if you want to have the wakeup call automatically rescheduled for the same time every day until either it is canceled or the room is checked out.
6. Click Add to add the call to the list of wakeups call to be scheduled. This list will be displayed on the same page, below the data entry controls.
7. If you have other wakeup calls to schedule, you can change any of the data entries (date, time, room and daily checkbox) as needed and click Add to add them to the list.
8. When you are ready to commit your entries, click Save.

To schedule a wakeup call for all rooms within a group:

1. Select Wakeups | Group.
2. Set the date for the wakeup call. It will be set to tommorrow's date by default; to change it, click the calendar icon to open the date picker control and use it to select the desired date.
3. Set the time for the wakuep call. Click on the clock icon to display the time picker control, where you can select the hour (01-12), minute (00-59) and either AM or PM.
4. Select the room number. You can either type a valid room number in the box provided or click the icon next to it to open a list of all occupied rooms from which you can select the desired room number.
5. Check the Daily box only if you want to have the wakeup call automatically rescheduled for the same time every day until either it is canceled or the room is checked out.
6. Click Add to add the call to the list of wakeups call to be scheduled. This list will be displayed on the same page, below the data entry controls.
7. If you have other group wakeup calls to schedule, you can change any of the data entries (date, time, group and daily checkbox) as needed and click Add to add them to the list.
8. When you are ready to commit your entries, click Save.

To schedule a wakeup call for a guest room using the hospitality administration menu (i.e., over the phone):

1. Call the VMS.
2. Dial **97 (at the main greeting).
3. Enter the password and press #. Default: 7000#.
4. Press 1 to schedule a wakeup call.
5. Enter the room (mailbox) number.
6. Enter the hour for the wakeup call.
7. Enter the minute.
8. If prompted: press 1 for AM or 2 for PM. You will only be prompted for this if the hour you entered is between 1 and 12.
9. Select the day for wakeup. Press 1 for today, 2 for tomorrow or 3 to specify a date. Option 1 is only allowed if the time you specified has not yet passed. If you select option 3, you will be prompted to enter the month (1-12) and the day (1-31). If the date you enter is already past for this year, then the wakeup will be scheduled for next year; otherwise, it will be for this year.
10. If you want a recurring wakeup: press 2.
11. Press 1 to accept and schedule the wakeup call.

Follow the steps above. After you accept the wakeup call in step 11, the system will return to step 5, prompting you for another mailbox number. Keep repeating steps 5 through 11 until you have scheduled all the wakeup calls you want. Then press * to back up to the main hospitality administration menu.

Follow the steps above. After step 9, the DV2000 checks if the wakeup you are trying to schedule already exists. Since you can only have one wakeup call scheduled for a given date and time in a given room, the system will prompt you to press 1 to cancel the wakeup call. If you do so, the wakeup call will be canceled; if it was marked as recurring, any recurrences will be canceled as well.