PBX Link Administration

Communication between the DV2000/DV4 and the PBX for the purpose of passing hospitality-related information is typically supported using a dedicated link (that is, a link separate from the one used for handling voice calls and inband signalling). Information passed to the PBX for a given room extension may include changing the name, changing the phone's class of service, and changing its DND status; in some cases, it may include actual check in, check out and room move commands as received from the PMS. In turn, the PBX may send maid status codes to the VMS (which can be passed on to the PMS).

However, not all PBX systems provide such a link. The DV2000/DV4 supports a PBX hospitality link for the following systems:

PBX	Connector	Link Type	Protocol(s) Used	Log File Prefix	Features Supported
Aeonix	PMS Pass-through Select PBX: Aeonix	TCP server	Aeonix-supported subset of Oracle Opera FIAS	ACMSRVR	Check In Check Out Room Move Name Change Language Change Maid Status Controlled Restriction DND
Alcatel OmniPCX Enterprise	PMS Pass-through Select PBX: Alcatel OXE 5-digit or Alcatel OXE 8-digit	TCP client	AHL (edition 3)	ACMSRVR	5- or 8-digit extension fields Check In Check Out Name Change Language Change Maid Status Controlled Restriction DND VIP
Alcatel OmniPCX Office	PMS Pass-through Select PBX: Alcatel OXO	TCP client	OHL (version R2.3.8, edition 2.1)	ACMSRVR	Check In Check Out Name Change Language Change Maid Status Controlled Restriction DND
Avaya ACM	PMS Pass-through Select PBX: Avaya ACM	TCP server	Avaya GuestWorks PMSI (ASCII mode only)	ACMSRVR	Check In Check Out Room Move Name Change Maid Status MWI Controlled Restriction
Avaya IP Office	IP Office	TCP client	IP Office Config. Service, TAPI (for DND)	IPOFFICE	Name change Set user rights group (phone COS) DND
Cisco CUCM	Cisco	TCP client	Cisco AXL interface	CISCO	Name change Set user rights group (phone COS) DND
HTTP Name Service	HTTP Name Service	TCP client	HTTP, HTTPS	HTTPPOST	Name change Set user rights group (phone COS) DND
IPitomy	HTTP Name Service	TCP client	HTTP, HTTPS	HTTPPOST	Name change Set user rights group (phone COS) DND MWI
Metaswitch	Metaswitch	TCP client	Proprietary Metaswitch protocol	METASWITCH	Name change Set user rights group (phone COS)
Mitel 3300	PMS Pass-through Select PBX: Mitel	Serial, TCP client	Mitel SX-2000 Light PMSI	ACMSRVR	Check In Check Out Name Change Maid Status MWI Station Restriction
NEC 3C (Univerge)	Univerge 3C	TCP client	NEC SOAP interface	HOSTEL	Name change Set user rights group (phone COS) DND
NEC SV8100 / SV9100	PMS Pass-through Select PBX: NEC KTS-i (5-digit)	Serial, TCP client	NEC KTS-i (5-digit)	ACMSRVR	Check In Check Out Name Change Maid Status MWI Station Restriction DND
NEC SV9300 / SV9500	PMS Pass-through Select PBX: NEC NEAX 60	Serial	NEC NEAX Model 60	ACMSRVR	Check In Check Out Room Move Name Change Maid Status MWI Station Restriction
Nortel / CS1000	PMS Pass-through Select PBX: Nortel	Serial, RLogin client	Nortel PMSI Note: The Nortel's RLogin interface does not support ACK/NAK nor the use of the enquiry byte.	ACMSRVR	Check In Check Out Name Change Maid Status Station Restriction DND VIP
Panasonic KXTDE / NSXXX	N/A	TAPI	Panasonic TAPI	IPOSRVR	Name change Set user rights group (phone COS)
ShoreTel	ShoreTel	TCP client	ShoreTel hospitality interface	SHORETEL	Name change Set user rights group (phone COS)
Siemens OpenScape	SIEMENS	TCP client	SIEMENS SOAP interface	SIEMENS	Name change Set user rights group (phone COS) DND
Vodavi	N/A	Inband	Vodavi inband codes	LINEn (n = line #)	Station restriction

Note: When Link Type is specified as TCP server, it means that the VMS is acting as the server (that is, it opens the port and listens for a connection from the PBX); likewise, TCP client means the VMS acts as a client, initiating the connection to the PBX.

If more than one link type listed, it means the VMS can be configured to use either type of connection.