Home

The Home page is the main page that is displayed when you first connect to InnDesk. The content of the page will vary depending on configuration and on whether you are logged in or not.

The figure below shows the Home page for a logged-in user (report data will vary).

The upper-left corner shows branding information, if configured. In the example above, the site has been branded as ACME Hotel located in Kirkland, WA. If branding information has not been configured, this area will be blank.

In the upper-right corner, InnDesk displays the user account and a link for logging out. If you are already logged out, this area will display boxes for entering the username and password, and a Login button.

On the right-side of the menu bar, InnDesk displays the current date and time, and below that it displays a counter of how many seconds before the data on the page will be automatically refreshed.

At the bottom is a status bar that displays the version of DV2000/DV4 that is installed (5.31.5 in this example), the version of InnDesk that is running (2.0.5), the system's license number (10009) and how many InnDesk licenses are currently in use (1 of 5 in this case).

Reports

The main area on the page displays the list of pending wakeup calls (if any), the list of unanswered wakeup calls within the last 90 minutes (if any) and the list of all wakeup calls answered anytime on the current day (if any). The following figure shows the InnDesk main page with some report data.

Pending

This report lists all pending wakeup calls. The report lists the following data items, in order left to right:

Statistic	Description
Room	Guest room number. Hovering the mouse cursor over the room number will display the name of the current guest.
Scheduled	The date and time at which the wakeup call is to be performed.
Attempts	How many call attempts have already been made.
Cancel	Click this button to cancel the wakeup call.

This report lists all wakeup calls that have gone unanswered within the last 90 minutes. For a wakeup to appear in this list, it means that the maximum number of attempts to complete the call have been made and the call was not answered by the guest for any of those attempts. The report lists the following data items, in order left to right:

Statistic	Description
Room	Guest room number. Hovering the mouse cursor over the room number will display the name of the current guest.
Scheduled	The date and time at which the wakeup call was to be performed.
Completed	The date and time at which the final call attempt ended.
Result	The reason the final call attempt was not answered.
Operator Attempts	How many times the system has, thus far, called to alert the operator about the unanswered call.
Action	Click this button to print a detailed report for this wakeup call.

Answered today

This report lists all successful wakeup calls that have been performed between midnight and the current time. It lists the following data:

Statistic	Description
Room	Guest room number. Hovering the mouse cursor over the room number will display the name of the current guest.
When	The date and time at which the wakeup call was answered.
Action	Click this button to print a detailed report for this wakeup call.