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The DV2000/DV4 offers a number of optional add-on interactive voice response (IVR) applications. These features are designed to meet specific application needs and are not part of the default installation of the product.
Note: These IVR applications are not included in a standard installation and must be purchased from the manufacturer as separate add-on modules. Contact your authorized DuVoice reseller for more information.
This section describes the following optional applications:
| • | Patient Reminder System (PRS)—this application can be used to schedule automated calls to customers and will be play a customizable message upon detecting that the line was answered. Although it is called the Patient Reminder System, the usefulness of this IVR is not limited to the medical services business sector. |
| • | Dealer Locator IVR—this application uses the zip code provided by the caller to retrieve and play back custom-recorded information for all dealers located within a defined radius of that zip code. |
| • | Room Status Interface (RSI)—this application can be used to update the room maid status (without having to log into the guest mailbox). |
| • | Test Results IVR—this application is specifically designed to support automated reporting of test results to patients. |
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