Appointment Notification

The appointment notification application is designed to dial a customer's phone number and, if answered, play custom prompting to remind the called party of a scheduled appointment.  It may also provide the person an opportunity to reschedule the appointment either by leaving a voice message or by being transferred to another extension (presumably to speak with a receptionist).

Call Processing

The flowchart below provides a basic overview of how the appointment notification application processes each call-out to a customer.  Note that there is a brief 'sleep' period after the call disconnects (not shown in the flowchart).  Also, if there is more than one Patient Reminder System application running, the system will actually switch to the next application after disconnecting the call and will return to the Find next customer record step the next time execution returns to this application.

Prompts

The following table lists the prompts used by the appointment notification application.  They may be re-recorded using the administrator telephony interface.

If you choose to have these prompts professionally recorded, refer to the document HOW TO: Professionally Record Prompts for instructions on what format to use and where to install the prompts after they are recorded.

Custom Greeting

To record the custom greeting that will play immediately after the call is answered and before the appointment reminder prompts, log into the mailbox specified in the Mailbox setting (see the Configuration section) and record greeting number 2.