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Certain configuration settings are common to all PRS applications. Consequently, they are stored in a single shared configuration file named prsmain.ini. This file is located in the following directory path:
C:\DuVoice\IVR\PatientReminder\prsmain.ini
The file is divided into two sections, labeled [Main] and [Data]. The [Main] section contains general initialization settings, while the [Data] section contains transient data that allows the PRS to switch from one application to another.
General Settings
These settings are found under the [Main] section heading:
Setting
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Description
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AnsweringMachineDetect
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Reserved for future use. Should be set to NO.
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NumRings
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Enter the number rings to wait for before assuming the call is not answered.
Default is 6 rings.
The number of rings is actually translated to a number of seconds, assuming 6 seconds per ring (based on the Bellcore standard ring cadence of 2 seconds on and 4 seconds off). So the default of 6 seconds would equate to approximately 24 seconds.
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MaxBusy
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Enter the maximum number of call attempts to make if the line is consistently busy.
Default is 36 attempts.
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BusyInterval
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Enter the length of time, in minutes, to wait after getting a busy signal before attempting the call again.
Default is 5 minutes.
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MaxRNA
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Enter the maximum number of call attempts to make if the calls are consistently not answered.
Default is 12 attempts.
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RNAInterval
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Enter the length of time, in minutes, to wait after a call is not answered before attempting the call again.
Default is 15 minutes.
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TrunkAccessCode
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Enter the digits that must be pre-pended to the phone number in order to access an outside line.
Default is 9, (where the comma denotes a pause).
Note: On SIP-enabled systems, the pause character is ignored because SIP does not support it.
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SleepTime
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Enter the length of time, in seconds, to wait between calls.
This can be helpful in reducing the possibility of collisions, where another application is trying to access the same data file at the same time (such as the application that generates the data file in the first place).
The default setting is 60 seconds.
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NumApps
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Enter the number of PRS applications that are active (that is, how many data files are being managed).
The default setting is 1 application.
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Data Settings
These settings are found under the [Data] section heading. There is currently only one data setting:
Setting
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Description
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NextApp
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The ID number of the next application to be processed.
This setting should never be modified by the user.
Each time the PRS reads this value, it is auto-incremented by one. If the resulting value is larger than the NumApps setting, then it will be reset to a value of 1 (which is also the default starting value).
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Refer to the individual sections for Appointment Notification and Message Delivery for application-specific configuration settings.
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