Voice Line Assignment

Because the PRS is essentially an automated dialer application, it requires one or more dedicated voice ports; these ports cannot handle incoming calls and must be removed from the PBX's voice mail hunt group (if applicable).

To assign a voice port to the PRS, you must first shut down the DV2000/DV4 service using Activity Monitor.  Then run System Configuration and in the main window, double-click on the desired voice port to open the Port Configuration dialog as shown below.

For the Application field, use the drop-down list box provided to select Patient Reminder from the list of options (the other option, Default, is the standard voicemail/auto-attendant application).  Click Apply or OK to save the change.

You can then need to restart the DV2000/DV4 service using Activity Monitor.