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TAPI integration

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The TAPI integration option allows you to configure the DV2000/DV4 to integrate with a TAPI-enabled PBX, instead of using an inband or out-of-band integration.

 

Selecting this option will open the TAPI Configuration dialog, as shown below.

 

SYS0031

 

TAPI Provider

Select your PBX from the list provided.  The TAPI drivers for your PBX must be installed on the VMS prior to starting the system; these drivers must be obtained from the PBX manufacturer.

 

Provider

Description

None

This is the default setting.  It indicates that TAPI is not enabled.

Avaya IP Office

Select this option if you are integrating with an Avaya IP Office PBX.

Panasonic KX-TDA

Select this option if you are integrating with a Panasonic KX-TDA/-TDE PBX.

Custom

If you select this option, you must enter the name of the TAPI provider in the associated edit box.  This option should not be selected unless you are instructed to do so by a DuVoice technician.

 

Special Codes

These special codes are used in a variety of applications, such as:  record-a-call, memo recording and attendant transfer to greeting.  They may be up to 10 digits in length.

Note: These settings are only supported by the Avaya IP Office and are only used if the called party ID matches the TAPI Hunt Group number.

 

Code

Description

RNA Prefix

Answer the call with the mailbox's RNA greeting.

Busy Prefix

Answer the call with the mailbox's busy greeting.

Immediate Record Prefix

Answer and immediately start recording the call (that is, record-a-call).

 

Short codes allow the administrator to configure features that can be accessed on a system-wide or per-user basis.  Short codes can be used for:

•Speed dials
•Activating and deactivating features for an individual extension (e.g., DND) or for the whole system (e.g., Night Service).
•Call routing and restriction

 

The figure below shows a cropped snapshot of the IP Office configuration program, in which short codes have been added for each type of prefix (RNA, busy, immediate record).

 

SYS0032

 

A short code may consist of anything you want; only the Telephone Number and Feature fields are critical for integration with the VMS.  The Telephone Number should always start with the VMS hunt group number, followed by an S, then the prefix, and then ending with either an N or an E.  The Feature should be set to Dial Extn, which tells the IP Office to dial an extension.

•S—tells the IP Office to change the caller ID to what follows.
•N—is replaced with any digits that follow the short code.
•E—is replaced with the extension of the caller.

 

Given this information, consider the following two examples.

 

Example 1:  Attendant Transfer to Busy Greeting

In this case, the attendant receives a call and the user wishes to leave a message for mailbox 204.

1.Press Transfer
2.Dial *66204
3.Hang up to complete the transfer.

 

The IP Office will route the call to the VMS, giving the caller ID as #*204.  The VMS will attempt to match the prefix (#*) and in this case will match it to the Busy Prefix.  It will then play the busy greeting for mailbox 204 and take a message (assuming mailbox 204 is allowed to receive messages).

 

Example 2:  Record-a-Call

In this case, the user wishes to record the conversation he or she is having:

1.Press Conference.
2.Dial *68.
3.Press Conference again to connect all parties.

 

Following step 2, the IP Office will dial the VMS and send the caller ID as **E (where E is the extension number of the user performing these steps).  The VMS will look for a match to the prefix (**) and, in this case, it will match it to the Immediate Record Prefix.  Consequently, it will immediately begin recording in the user's mailbox.