PBX Integration

Every voice port on the system must be assigned a PBX integration template.  This template defines how the voice port interacts with the telephone switch to which it is connected:  to accept calls, to make calls, to transfer calls, and so forth.  Several templates have been created for many popular PBX switches and are provided on the system for your convenience.

There is also a Generic PBX template (for SIP systems, it is called SIP)  that is configured with a number of generic settings and can be used as a basis for creating a new PBX template if the switch you are using is not included in the list.  It is recommended that you not assign the Generic template directly to any voice ports but instead make a copy of the template (as described later in this section), give that copy a meaningful name based on the name of your switch, edit its settings to integrate properly with the switch, and then assign that new template to the voice ports.

Do not worry about making changes to any of the default templates provided by the manufacturer.  All such templates are stored in a separate directory, from which you import them into the active template directory.  It is the imported copies that you are editing.  If you make changes to a template that cause serious problems, you can always revert to the factory default settings by re-importing that template over the top of the corrupted version.

Note: For SIP-enabled systems, it is recommended that you use the template created for you by the Setup Wizard and then make any necessary changes to that template.  If the template becomes unusable for any reason and you need to replace it, you should re-run the wizard to create a new template.

Note: This section is strictly about call handling.  If you are looking for information about passing name changes, call restriction settings, maid codes, and the like to and from the PBX in a hospitality setting, via a serial or TCP link, refer to the PBX Link Administration section.