Review messages

One of the key differences between a distribution mailbox and a group mailbox is the fact that group mailboxes keep copies of messages received so that they can be sent to any new members added to the group list. However, there may be cases where the messages are no longer relevant and you don't want them sent to newly added members. The group mailbox subscriber menu allows you to review all messages sent and to delete those that are no longer needed, as shown in the flowchart below.

Note: Deleting a message from the group mailbox will not delete it from any member mailbox that has already received a copy of the message. It will only prevent the message from being sent to any new members added to the group in the future.

Message Actions During Playback

The actions available while the message is playing differ somewhat from those available after the playback is completed. This is because there are certain actions (such as those for changing the volume level) that are only relevant during playback.

Option	Description
Delete message	Moves the message to the deleted queue, where it will remain for a limited period of time before being permanently erased (default is 24 hours).
Skip message	Skips to the next message, leaving the current message in the queue.
Rewind	Rewinds message playback by several seconds (default is 30 seconds).
Pause	Pauses message playback for a few seconds (default is 5 seconds).
Fast forward	Fast forwards message playback by a few seconds (default is 5 seconds).
Volume +, Volume -	Increases or decreases the volume.
Speed +, Speed -	Increases or decreases the playback speed.
Skip to end of message	Halts message playback so that the after-playback menu becomes available.

Message Actions After Playback

Once the message has finished playing, the options that are only relevant during playback are no longer available. Instead, additional options for what to do with the message itself become available.

Option	Description
Delete message	Moves the message to the deleted queue, where it will remain for a limited period of time before being permanently erased (default is 24 hours).
Skip message	Skips to the next message, leaving the current message in the queue.
Replay message	Replays the current message from the beginning.
Message information	Plays a detailed history of where the message came from and when it arrived. For messages from outside callers, the caller ID may be played if it is available, otherwise the system will just say that it was from an outside caller.