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By default, all mailboxes (except those of type guest) have a new user tutorial that the mailbox owner must go through the first time he or she logs into the mailbox. The tutorial leads the user through the process of selecting a new password, recording a name for the spell-by-name directory, and recording a personal greeting to play when the extension is forwarded to voice mail. The nature of what the mailbox owner records for the name and greeting may vary depending on the type of mailbox.
Note: The tutorial is disabled by default for guest mailboxes; however, the system administrator can enable the tutorial for any class of service, including one being used by guest mailboxes (such as for extended-stay guests).
For any mailbox where the tutorial is not already disabled, the initial login will proceed according to the following steps. Italicized text represents the prompts played by the system.
| 1. | "Please enter your password now." |
| 2. | Enter the default mailbox password, which is typically 1234. |
| 3. | "Hello, and welcome to your new voice mailbox. First, I will need to you to enter a unique password for your mailbox. The password must be at least 1 digit, and may be up to 9 digits in length. The password may not be zero, and may not contain the * or # key. Please enter your password now." |
| 4. | Enter a new password and then press the # key. |
| 5. | "To confirm your new password, please re-enter it now." |
| 6. | Re-enter the password and press the # key. |
| 7. | "Now, I will record your name. This prompt is used to identify messages you send, and also for the company directory. Record your name at the tone. Press the # key when you are finished." |
| 8. | Record your name (or, for non-user mailboxes, record a brief descriptive name for what the mailbox represents). When finished, press the # key. |
| 9. | "To accept this recording, press 1. To re-record it, press 2." |
| 10. | Press 1 to accept the recording. |
| 11. | "Now, I will record your ring-no-answer greeting. Your ring-no-answer greeting is played whenever you do not answer your phone and a caller is trying to reach you. I will now record your greeting at the tone. Press the # key when you are finished." |
| 12. | Record the personal greeting (or whatever you want the mailbox to play when a caller is routed to the mailbox for any reason). When finished, press the # key. |
| 13. | "To accept this greeting, press 1. To delete and re-record this greeting, press 2." |
| 14. | Press 1 to accept the recording. |
| 15. | "You have finished configuring your mailbox. You will now enter the subscriber main menu." |
After completing the tutorial successfully, the system will disable the tutorial so that the next time the user logs into the mailbox it will not repeat the tutorial process.
What you record for the name and greeting may vary slightly from what is shown above depending on the mailbox type and its intended use. The following table suggests possible recording options based on mailbox type (if a guest mailbox has the tutorial enabled, the typical use would be the same as for standard mailboxes).
Mailbox Type
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Name Recording
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Personal Greeting
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Distribution
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Group or purpose represented by the distribution list.
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Appropriate instructions for leaving a message.
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Group
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Group or purpose represented by the group list.
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Appropriate instructions for leaving a message.
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QA
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Subscriber's name or brief description of the mailbox's purpose.
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Does not matter; RNA greeting is not used for QA mailboxes.
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Standard
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Subscriber's name.
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Appropriate instructions for leaving a message, plus any relevant SDA menu options.
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System
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Purpose for which mailbox is used.
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Information and/or SDA menu options (if relevant). Content depends on the purpose for which the mailbox is being used.
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Note: Although some mailboxes may be hidden from the spell-by-name directory per the assigned class of service, it may still be useful to record a 'name' for each of them. In certain situations, the system will play the name recording as confirmation of user input, such as when a standard subscriber uses the Send Message feature in the subscriber mailbox menu to send a message to another mailbox.
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