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Overview

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This section gives an overview of the subjects you should cover during end user training.

Note:  Pre-recorded end user training is available at support.duvoice.com.

General

•Define the difference between auto attendant and voice mail (i.e., answering and transferring calls vs. taking messages).
•Describe the call flow through the auto attendant (or via the operator) to the personal mailbox greeting, including leaving a message and message light activation.
•Show how to access messages using a voice mail button or an extension.
•Show how to exit the system by pressing 9.

 

There is no limit on the total number of messages the system can hold, only on how much space they can occupy.  The maximum storage time typically exceeds 500 hours even on the smaller DV4 system; the actual amount varies depending on the size of the hard drive.  By default, each message is limited to 5 minutes, but this limit can be raised or lowered by editing the appropriate class of service (COS) template.  Callers also may be able to exceed the limit by appending to their message before sending it.

 

New User Tutorial

Describe and demonstrate how to use the new user tutorial to choose a password, record your name, and record a personal greeting.

 

Messaging

Describe the types of messages a user may send or receive (normal, urgent, private, return receipt) and the message queues they may be stored in (new, saved, deleted, archived).  If relevant, discuss how to manage fax messages.

 

Mailbox Access

Describe how to access the subscriber menu in the following situations:

•From the subscriber's own extension: Enter the password only.
•From another extension: Press **, then enter the password.
•From the auto attendant greeting: Press *, enter the mailbox number and press #, then enter the password.
•From the subscriber's personal greeting: Press *, then enter the password.

 

Subscriber Menu

Describe the subscriber menu options for the type of mailbox the given user has been assigned:

•Standard
•Guest
•Distribution
•Group
•QA
•System