QA

The QA mailbox is a special-purpose mailbox designed to elicit information from the caller via a question-and-answer format.

Depending on configuration, the QA mailbox may take one of two basic forms:  a straight question-and-answer format where the caller records verbal responses to each query which are then collated into a single voice message, or a survey-style format where the callers presses digits on the phone keypad in response to each question.  In the latter case, the data for each call is saved as a comma-delimited record in a text file that the administrator can access when needed.

Although a QA mailbox could be used as a subscriber mailbox, it is really designed more as a special-purpose type of mailbox.  While it has most of the same subscriber options as a standard mailbox, its subscriber menu does not offer the send message option.

The subscriber menu for a QA mailbox has the following options: