Change mailbox settings

The flowchart below provides an overview of how to configure additional subscriber settings and features; some options may not be available, depending on configuration.

Change Notifications

This option allows you to modify your custom notification templates, if available (availability depends on your class of service). The following flowchart gives a brief overview of this process.

Note: Global templates cannot be modified by a subscriber; only the system administrator can modify those templates.

By default, subscribers are not allowed to edit their notifications, but the system administrator can change that. If enabled, this option allows you to edit any of the ten possible custom templates, numbered 0 through 9. As shown above, after selecting which template to edit, you can either review its current settings or edit it. If you chose to edit it and it does not yet exist, you will be asked if you wish to create it now. If you do, then you will be taken through a tutorial for entering each of the required settings that together comprise a notification template. At the end, you will be prompted to record a description for the new template.

If you opt to edit a template that already exists, then instead of the tutorial mode you will be presented with the menu shown in the flowchart above. This allows you to edit only the setting(s) you want to change. In brief, these settings are:

Setting	Description
Enable/Disable	Enables (or disables) the template.
Notification Event	Determines what event triggers the template: all new messages, urgent message only or relay page.
Address	Specifies the address used to create the dial string. Can be any valid telephone or pager number, or email address.
Start Time & Stop Time	Specifies the time period during which the template is active.
Days of the Week	Specifies the days of the week on which the template will be active (for the time period defined by the start and stop times).
Initial Delay	Specifies how long after the triggering event to wait before making the first notification attempt (in minutes).
Number of Retries	Specifies how many times to retry the notification if it fails.
Retry Delay	Specifies how long to wait between retries (in minutes).
Record Description Tag	Allows you to record a descriptive name for the template, which can be helpful when editing templates over the phone.

Change Password

As shown in the figure at the top of this page, the system will prompt you to enter the new password (followed by the # key) and then enter it again (followed by the # key) to confirm.

Change Address List

This option allows you to edit your phone, pager, fax and email addresses. Other address types can only be edited by the system administrator.

Phone and Fax Number Addresses

Both phone and fax number addresses must be valid dial strings. They may contain any of the valid DTMF digits (0-9, *, #) as well as pauses (represented by commas). When you choose to edit one of these addresses, you will enter the address using the middle chart shown above, labeled Numeric Address Options.

As shown, there are special codes for entering a pause (#1), for deleting the last digit entered (#7), to review the entries so far (#8), to repeat the list of special options (#9), and to enter a pound sign (##) or a star (#*). To end input, enter #0. Just entering a single pound will repeat the original instructions and entering just a star will cancel the edit.

Note: SIP-enabled systems do not support the pause code; even if you add it to the dial string, it will be ignored. This is a limitation of SIP itself.

Pager Number Addresses

Pager number addresses, like phone and fax addresses, must be valid dial strings. They are entered using the same instructions and options as described for phone and fax addresses. The only difference is that after you have entered and accepted the pager number, you will be prompted to enter the pager display string as well. When entering this string, use the Pager Display Options chart shown above.

The pager display options are the same as those for entering the pager number, except with these additional options: to add a marker for including your extension number, enter #2; to add a marker for including the urgent message count, press #3; and to add a marker for including the new message count, press #4. These 'markers' will be replaced with the actual values just before the pager number is dialed for a notification.

Email Addresses

The process for entering an email address is necessarily a bit more cumbersome. In order to allow you to enter alphabetic characters, the system requires two keypresses for each character dialed, based on the standard telephone keypad. Thus, to enter the letter 'A', you must press the digits 21. To enter a letter 'B', press 22. And so forth. Since the letters 'Q' and 'Z' are not always marked on the keypad, use 70 for 'Q' and 90 for 'Z'. To enter a number 0-9, press the corresponding digit and then press #.

As shown in the Email Address Options chart, above, there are special codes for entering symbols. To add an at sign (@), press #1. For a dot, press #2. For a dash, press #3. For an underscore, press #4. The options for backspace, review, help, pound, star and to end input are all the same as for the other addresses.

Turn Tutor On

You may use this option to re-enable the new user tutorial. The next time you log in, you will be led through the new user tutorial again.

Enabling this option will delete all greetings from the mailbox, including the name recording.