Voice Mail Access

There are generally four ways a subscriber may access his or her mailbox to retrieve messages:

From Your Own Extension

This is the method you would use when accessing your mailbox directly from your office telephone, assuming that the extension number assigned to your telephone is also associated with your voice mailbox (which is typically the case).

Note: Whether or not the system prompts for a password is dependent on the class of service (COS).  If the COS is configured to not require a password when the you are logging in from your own extension (as is the case with guest mailboxes by default), then the shaded area in the figure above would not be relevant.  You would simply press the voice mail button (or dial the voice mail access code) and the system would answer directly with the subscriber menu for the your mailbox.

From Another Extension

Accessing your voice mail from another extension is similar to accessing it from your own extension, but there are a couple extra steps required, as shown in the figure below.

As shown, the system thinks you are logging into the mailbox associated with the extension you are calling from, so you first have to exit back to the main auto attendant greeting (by pressing the * key), then tell the system which mailbox you actually want to log into (by pressing the * key again, followed by entering your mailbox number).  From that point on, the process is the same as logging from your own extension.

Note:  Depending on the class of service (COS) settings, you may not be prompted for a password.

From the Auto-Attendant Main Greeting

If you do not have a DID number that routes directly to your mailbox and you call in from the outside, your call may be answered by the auto attendant (or by a live operator who can then transfer you into the auto attendant).  To access your mailbox in this situation, follow the steps shown below.

First you have to press the * key and enter your mailbox so the system knows which mailbox you want to log into.  Then enter your password (if prompted).

From Your Mailbox's Personal Greeting

If you happen to have a DID number that routes directly to your office extension and you call it from an outside line, you will be routed to your mailbox's personal greeting.  To access your voice mail, follow these steps:

While your greeting is playing, press the * key to indicate you want to log in, then enter your password when prompted.