Record the FOD greetings

Once you have configured the mailbox to support Fax on Demand, you need to record the appropriate greetings.

There are two greetings you can use with FOD.  First, there is the standard greeting that plays when a caller first enters the mailbox.  Typically, this will be greeting 2, which is assigned as the RNA, busy and call blocking greeting during the new user tutorial.  If you are adding FOD to a normal subscriber mailbox, you may want to record this greeting to mention the FOD option.  For example, if the FOD action is assigned to the 1 key in the single digit action (SDA) menu, you might include the statement "To request fax documents, press 1" as part of your greeting.  If you have assigned separate greetings for RNA, busy and call blocking, you may need to re-record all three.

On the other hand, if you are setting up a mailbox that is for FOD only, and have configured the SDA to assign Fax On Demand as the No Input (NI) action, then you may be able to skip recording greeting 2 altogether since the caller doesn't need to press a key to enter the FOD system.

Either way, you may also need to record greeting 8.  This greeting is the first prompt played by the FOD system.  You can use it to provide a list of documents numbers from which the caller may select.  After playing this greeting, the system will expect the caller to enter the number of a valid fax document.  If the caller does so, then the system will request their fax number.  If greeting 8 is not recorded, then the system will play the default prompt: "Please enter the document number, followed by the pound sign."

Fax on Demand with One Fax

If the mailbox only contains a single fax document, the system will not prompt callers to select a fax document (nor play greeting 8) because there is only the one document that it can send.  Instead, it will assume callers want that document and will immediately prompt them to enter their fax number, then proceed as normal.