Sending & Receiving Faxes

This section covers faxing on the DV2000/DV4, including both sending and receiving faxes.

Note: Fax support is not available on SIP-enabled systems, as SIP does not provide fax support.

As of version 5.10 and above, turn-key systems shipped from the manufacturer with fax support come with Dialogic voice cards that include fax support built in, rather than using a separate fax/modem card. While much of the information in this section is equally applicable to legacy fax systems, it is written on the assumption that Dialogic faxing is in use. Configuration issues, in particular, may vary for those using legacy fax/modem cards for fax support.

•	Fax Mail—covers fax reception, fax message forwarding to email, and manually forwarding a fax message to a fax machine.

•	Fax On Demand—covers configuring, managing, and using the Fax on Demand feature, which allows callers to request one or more fax documents that are then scheduled for delivery to the fax number they specify.

Configuration

The newer Dialogic cards typically used by DuVoice when building the DV2000/DV4 systems come with fax support built in and the systems themselves are licensed for a specific number of fax ports prior to shipping. Unlike earlier versions (pre-5.10), there is no need to create fax ports in System Configuration or to be concerned about fax extension numbers. With the Dialogic cards that support universal fax, fax calls can be received (or sent) using the voice ports on the Dialogic card. Once you have run through the initial setup, and assuming fax support is correctly licensed, fax support is fully configured.

Note: Not all Dialogic cards support universal fax. If you have purchased a software kit only and want fax support, make sure you have the correct type of voice card or are prepared to use the legacy fax option instead.

Legacy Fax Support

Although DV2000/DV4 faxing is now geared towards using the universal fax support in the Dialogic voice cards, legacy support for fax/modem cards is still available in the system. However, it is not automatic but requires:

•	A one-time change in the system registry to enable legacy support in place of Dialogic faxing

•	Additional configuration to create and configure the fax port(s)

•	Installation of a fax card and its drivers

•	Installation (and licensing) of the BlackICE software to support fax/modem faxing.

The latter two items may cost extra. Contact DuVoice Sales for more information. Visit our website at www.duvoice.com for the latest contact information.