Get Message Count

The get message count function simply returns the number of new and urgent voice messages in the guest room mailbox.

Via PMS

PMS sends a get message count packet to the VMS.  The packet must, at minimum, specify the room number.  The VMS will generate a response packet that will, at minimum, include the room number and the total count of new messages.  Depending on the PMS protocol, it may also include a separate count of urgent messages.

To request message counts for multiple guest rooms, the PMS must send a separate get message count packet for each room.