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The set wakeup call function allows you to schedule an automatic wakeup call for a guest room.
Please refer to the Wakeup Call Feature section for a thorough discussion of wakeup calls, including configuring the feature, scheduling calls, and the actual call process.
In addition to the guests' ability to schedule their own wakeup calls (if the feature is configured to allow it), you can schedule wakeups for them using the PMS (if supported by the protocol), InnDesk or the hospitality administration menu.
Via PMS
The PMS sends a set wakeup call packet to the VMS. Depending on configuration, the VMS may send set wakeup call packets to the PMS for wakeup calls scheduled over the phone or via InnDesk.
At a minimum, the wakeup packet must include the room number and the wakeup time (in 24-hour clock notation). If the time specified has already passed for the current day, the wakeup is scheduled for the next day. If the time is not yet passed, then the wakeup will be scheduled for today. If a wakeup call is already scheduled for the specified time, then the packet is considered successful and ignored.
Some protocols send both a date and time for the wakeup call. Usually that means the protocol allows a room to have multiple wakeup calls pending at any given time, where if only a time value is sent it is assumed a room can only have one pending wakeup call.
If the protocol only supports a single pending wakeup call per room, it typically signals a cancellation of th wakeup call by sending a set wakeup packet with the time field blank. For protocols that support multiple pending wakeup calls per room, there is generally a separate cancel wakeup packet.
To set a wakeup call for multiple rooms, the PMS must send a separate set wakeup call packet for each room.
Via InnDesk
InnDesk has several ways to schedule wakeup calls, depending on what you are trying to do.
To schedule a wakeup call for a room:
| 2. | Under the Create section, use the drop-down list box to select the room to schedule the call for. |
| 3. | Use the boxes provided to enter the hour and minute for the wakeup call, using 12-hour notation. Then use the drop-down list box to select AM or PM. |
| 4. | Use the calendar control to select the date for the wakeup call. The default date will always be tomorrow's date. |
| 5. | Check the Repeat Daily box to have the wakeup call automatically reschedule for the same time every day (until it is canceled or until the room is checked out). |
| 6. | To have a wakeup call scheduled for exactly the same date and time for a second room, click the Add another room link and then use the drop-down list box provided to select another room. |
| 7. | Repeat step 6 for any additional rooms. |
| 8. | Click Set to schedule the wakeup call(s) or Reset to reset all fields to default values and start over again. |
To schedule wakeup calls for multiple rooms (where the date and time of the call may differ from room to room):
| 2. | For each call you wish to schedule, use the drop-down list box to select the room to schedule the call for. |
| 3. | Use the boxes provided to enter the hour and minute for the wakeup call, using 12-hour notation. Then use the drop-down list box to select AM or PM. |
| 4. | Use the calendar control to select the date for the wakeup call. The default date will always be tomorrow's date. |
| 5. | Check the Repeat Daily box to have the wakeup call automatically reschedule for the same time every day (until it is canceled or until the room is checked out). |
| 6. | By default, the page only lists four rows. To schedule a fifth call, click the Add another room link and another row will be added to the display. |
| 7. | Repeat step 6 for any additional rooms. |
| 8. | Click Set to schedule the wakeup call(s) or Reset to reset all fields to default values and start over again. |
To schedule a wakeup call for all rooms within a group:
| 1. | Select Wakeup Calls | Group. |
| 2. | Under the Group Create section, use the drop-down list box to select the group to schedule a call for. InnDesk will then display fields for the time, date and options for the call, as well as a list of group members. |
| 3. | Use the boxes provided to enter the hour and minute for the wakeup call, using 12-hour notation. Then use the drop-down list box to select AM or PM. |
| 4. | Use the calendar control to select the date for the wakeup call. The default date will always be tomorrow's date. |
| 5. | Check the Repeat Daily box to have the wakeup call automatically reschedule for the same time every day (until it is canceled or until the room is checked out) |
| 6. | If for some reason you want to exclude one or more members of the group, you can uncheck the box next to each room number to be excluded. Only member rooms that have the box checked will have a wakeup call scheduled for them. By default, all of the boxes are checked. |
| 7. | Click Set to schedule the wakeup call(s) or Reset to reset all fields to default values and start over again. |
Via the Administration Menu
To schedule a wakeup call for a guest room using the hospitality administration menu (i.e., over the phone):
| 2. | Dial **97 (at the main greeting). |
| 3. | Enter the password and press #. Default: 7000#. |
| 4. | Press 1 to schedule a wakeup call. |
| 5. | Enter the room (mailbox) number. |
| 6. | Enter the hour for the wakeup call. |
| 8. | If prompted: press 1 for a.m. or 2 for p.m. You will only be prompted for this if the hour you entered is between 1 and 12. |
| 9. | Select the day for wakeup. Press 1 for today, 2 for tomorrow or 3 to specify a date. Option 1 is only allowed if the time you specified has not yet passed. If you select option 3, you will be prompted to enter the month (1-12) and the day (1-31). If the date you enter is already past for this year, then the wakeup will be scheduled for next year; otherwise, it will be for this year. |
| 10. | If you want a recurring wakeup: press 2. |
| 11. | Press 1 to accept and schedule the wakeup call. |
To schedule wakeups for multiple rooms, follow the steps above. After you accept the wakeup call in step 11, the system will return to step 4, prompting you for another mailbox number. Keep repeating steps 5 through 11 until you have scheduled all the wakeup calls you want. Then press * to back up to the main hospitality administration menu.
To clear a wakeup call for a room, follow the steps above. After step 9, the VMS checks if the wakeup you are trying to schedule already exists. Since you can only have one wakeup call scheduled for a given date and time in a given room, the system will prompt you to press 1 to cancel the wakeup call. If you do so, the wakeup call will be canceled; if it was marked as recurring, any recurrences will be canceled as well.
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