Scheduling

There are several ways that wakeup call can be scheduled for a guest:

This section covers the first method.  The other methods are covered elsewhere, as noted above.

Schedule a Wakeup Call Via the Guest Subscriber Menu

This is the only method guests can use to schedule wakeup calls for themselves.  The following flowchart provides a visual overview of the process described below.

Standard guest mailboxes provide the following menu options:

To listen to new messages, press 1.

To listen to saved message, press 2.

To configure an automatic wakeup call, press 3.

For guest mailboxes using the Extended Stay class of service (COS) template, the following option is also voiced:

To change mailbox settings, press 5.

The options to listen to new and saved messages are only voiced if the mailbox actually contains new or saved messages. Likewise, the option to configure an automatic wakeup call is only voiced if the COS template is configured to allow it.

Review a Wakeup Call Time

After you press 3 to configure an automated wakeup call, the system will look to see if any wakeup calls have already been scheduled.  If there are none, it will skip directly to scheduling a new wakeup call, as detailed in the Schedule a Wakeup Call section below.  If there is at least one wakeup call scheduled, it will review the one scheduled to occur first:

A wakeup call is scheduled for <TODAY/TOMORROW/DATE> at <TIME>.

If the wakeup call has been marked to recur, then it will also state:

…and has been marked to occur daily at the scheduled time.

It will then give you the following options:

To continue, press 1.

To cancel this wakeup call, press 2.

To schedule a new wakeup call, press #.

Or to return to the previous menu, press *.

If the date and time of this wakeup call is still acceptable, press 1 and the system will skip to the next scheduled wakeup call in the list (if any) and repeat the steps above for reviewing it.  If you don’t want this wakeup call anymore, press 2 and the system will clear it from the list and skip to the next scheduled wakeup call.  If there are no more wakeup calls scheduled, the system will state:

There are no more wakeup calls scheduled.

To schedule a new wakeup call, press #.

Or to return to the previous menu, press *.

Note:  You can always press # at any time during the review process to schedule a new wakeup call; you do not have to wait till you get to the end of the list.

Schedule a Wakeup Call

After you select the option to schedule a new wakeup call, the system will prompt you for the hour:

Please enter the time for the wakeup call.  Enter the hour, from zero through 12.

Enter the hour.  For single-digit hours, you may either use a leading zero or a trailing pound key.  For example, to enter 1, you may press either 01 or 1#, or you can just press 1 and wait for the timeout. Do not use military time values (e.g., 17 for 5 p.m.).

Next, the system will prompt for the minute:

Enter the minute, from zero through 59.

Enter a valid minute value, from 0 to 59.  Again, you can enter single-digit values with either a leading zero or a trailing pound.  The system will then prompt:

For a.m., press 1, for p.m., press 2.

After you select either a.m. or p.m., the system will automatically determine the day for the wakeup call by comparing the time you entered against the current time.  If the time is already passed, then the wakeup will be set for tomorrow.  Otherwise, it will be set for today.  The system will then check if a wakeup call already exists for that time (for this room).

Wakeup Call Already Exists

If there is already a wakeup call scheduled for the date and time you entered, the system will inform you of that fact and ask if you wish to cancel the wakeup:

A wakeup call is already scheduled for that time.

To continue, press 1.  To cancel this wakeup call, press 2.

If you press 2, the wakeup call will be cleared from the system.  In either case, you will be returned to the main subscriber menu.

Wakeup Does Not Already Exist

If there is no matching wakeup call already scheduled, then the system will review the full date and time of the call and prompt you to accept it, to mark it as recurring, to change the date, or to cancel the operation:

The wakeup call will be scheduled for <TODAY/TOMORROW/DATE> at <TIME>.

To accept this, press 1.

To mark this wakeup as a recurring event, press 2.

To set the date for the wakeup call, press 3.

To cancel this operation, press *.

Recurring Wakeup Calls

A recurring wakeup call is one that will automatically reschedule itself for the same time every day, starting on the date you initially selected.  It will continue to recur until either it is cleared or the room is checked out (which automatically clears all scheduled wakeup calls).  If you press 2 to mark it as recurring, the system will review the wakeup again and provide slightly different options, as follows:

The wakeup call will be scheduled to occur daily starting <TODAY/TOMORROW/DATE> at <TIME>.

To accept this, press 1.

To mark this wakeup as a one-time event, press 2.

To set the date for the wakeup call, press 3.

To cancel this operation, press *.

Once you press 1 to accept the wakeup call, the system will schedule the call and return you to the main subscriber menu.

Changing the Date for the Wakeup Call

As previously described, the system automatically determines the date for the wakeup call based on the time you entered.  This is done as a  convenience, since most wakeup calls are typically set for either today or tomorrow.  However, if the day selected by the system is not the one the you want, you can press 3 to change the date for the wakeup call.  The system will allow you to force it to be scheduled for today or tomorrow, or you can enter a specific date by month and day:

To schedule the wakeup call for today, press 1.

To schedule the wakeup call for tomorrow, press 2.

To set the date for the wakeup call, press 3.

Or to cancel, press *.

If you choose to set the date for the wakeup call, the system will lead you through the process of entering the month (1 through 12) and the day (1 through 31).  You will not need to enter the year; if the month and day you enter has not yet passed, the year will be set to the current year; otherwise, it will be set to next year.