Navigation:  Hospitality Administration > Wakeup Call Feature > Configuration >

Configure the guest subscriber menu

 Previous pageReturn to chapter overviewNext page

Whether the guest can schedule a wakeup call from the subscriber menu of the room mailbox is entirely configurable.   You can disable the option altogether or have it transfer the guest to the operator, or you can allow the guests to schedule the date and time of the calls for themselves.

 

To configure if the wakeup call option is presented in the guest subscriber menu, and how it is handled, follow these steps:

 

1.  Run the Mailbox Administration application and select Templates | Class of Service. It is not necessary to stop the voice mail service.

 

MBA0009

 

2.  Click on the Guest COS in the list and then click Edit.

 

HOSP0005

 

3.  Select the Wakeup Calls property page.

4.  Check the Enabled box to have the system voice a set wakeup call option in the subscriber menu.  Or uncheck the box to disable that option.

 

HOSP0006

 

5. In the Guest Interface section:  Check the Allow subscriber to schedule option if you want the guests to be able to schedule wakeup calls themselves, or check the Transfer to operator option if you want the system to transfer the guest to the operator whenever the set wakeup call option is selected.

Note: This setting is only relevant if the Enabled box in step 4 is checked (enabled).

 

HOSP0007

 

6.To simplify the guest interface, check the Enable express (simplified) interface option.  This will cause the system to skip the confirmation menu after the guest enters the time for the wakeup call.  Instead, the system will determine the date for the wakeup call based on the time selected, state the date and time for the call, and then schedule it.

 

Note: If this setting is enabled, the guest will not be able to change the date of the call and will not be able to mark it to repeat daily.

 

7.If you have recorded and installed custom wakeup announcements (via InnDesk) and want the guests to be able to select which message to hear for the wakeup call, check the Enable celebrity message selection box.  Otherwise, leave it unchecked.
8.Click Save to save your changes and close the dialog.
9.If you are finished with Mailbox Administration, you may close it now.