Troubleshoot Issues

If you have verified that the link is up and functioning properly but one of the commands (such as Check In or Check Out) appear to be failing, you may be able to glean some idea of why the ACM rejected the command by viewing the "PMS-down" log.

You can do so from the Avaya Site Administrator application by issuing the following command to review possible error messages:

list pms-down

Discussion of the often-cryptic Avaya error messages is beyond the scope of this document.  You many find some help in interpreting these messages by consulting the GuestWorks and DEFINITY Enterprise Communications Server Release 9 Technician Handbook for Hospitality Installations (document number 555-231-743) or a similar document.  The list pms-down error messages are documented in Appendix C of that document.

Invalid Extensions

That said, there is one potential error that is worth noting: invalid extension.  This error may occur not only if the given extension does not exist on the ACM  but also if the extension's assigned COS does not have the Client Room feature enabled. The PMS commands sent to the ACM over this link are only valid for guest extensions; non-guest extensions will generate this error.