Test the Protocol

Once the link is successfully established and communicating normally, you can run some tests on the various functions provided by the ACM PMS protocol and supported by the DV2000/DV4.

Testing Check In and Check Out

To test check in and check out functionality, you can either use your PMS, InnDesk or the Hospitality Tester application.  One advantage to using InnDesk or Hospitality Tester to perform the tests is then you are only testing the DV2000/DV4-ACM link and not the PMS-DV2000/DV4 link as well.

Check In

To test a check in, open InnDesk and send a check-in for a valid room extension.  Check in can include the guest name and language selection as well.  To verify that the ACM processed the check in, use the Avaya Site Administration application; type in the following command (replacing <extension> with the actual station number):

status station <extension>

Click the Enter button or press F3.  A dialog similar to the following will be displayed:

In this example, the extension is 2301, the user controlled restriction level is none (which equates to the value 0 as documented in the Configure Hospitality Phone Control Settings section) and the room status is occupied.

If you included a name as part of the check-in, you will need to run a different command to view the name change.  First, click Cancel or press Esc to exit the status screen, then enter the following command (again, replace <extension> with the actual extension number):

list station <extension>

This will display a table, shown below, that includes the name currently associated with the extension:

Check Out

To test a check out, open InnDesk in a browser and send a check out for a currently-checked-in room.  Now go to the Avaya Site Administrator program and enter the following command (replacing <extension> with the actual station number):

status station <extension>

Click the Enter button or press F3.  A dialog similar to the following will be displayed:

The user controlled restriction has been set to outward (which equates to restriction level 1 as documented in the Configure Hospitality Phone Control Settings section) and the room status is now unoccupied.

To verify that the name has been removed, you will need to run a different command.  First, click Cancel or press Esc to exit the status screen, then enter the following command (again, replace <extension> with the actual extension number):

list station <extension>

This will display a table, shown below, that includes the name currently associated with the extension:

Since the check out was successful, the name has been cleared.