Logs

The Room Status Interface (RSI) provides two kinds of log files: a change log and server logs (for up to five different remote servers).

Change Log

The change log shows additions, edits and deletions of status types, user accounts, rooms and custom room fields that have been performed using InnDesk. Log entries are kept for a minimum of 30 days and a maximum of 6 months.

When you select Change Log on the main Inventory page, InnDesk will display the current change log in a table on the right side of the page, as shown in the figure below.

Column	Description
Date/Time	The date and time when the entry was logged. Format is: YYYY-MM-DD HH:MM:SS (in 24-hour notation)
By	The user account that initiated the change request.
Action	A description of the change that was requested.
Result	The result of the action taken (success or failure).
User	The user account that was affected, if irrelevant.
Room	The room that was affected, if relevant.
Item	The item that was affected, if relevant.

You can filter the list of entries by entering a user ID or room number in the search box and then clicking the Search button. InnDesk will refresh the display with only those log entries where the User or Room field contains the text you entered.

Where the User or Room field contains a value, you can click on it to open the relevant Edit form, to view and/or edit the data associated with that user or room.

Server Logs

The RSI system maintains separate server logs for up to 5 remote servers; InnDesk provides a separate link on the main Inventory page for each server (i.e., Server 1 Logs, Server 2 Logs, etc.). When you click on one of those links, InnDesk will display the relevant server log in a table on the right side of the page, as shown in the figure below.

Column	Description
Date/Time	The date and time when the action was attempted. Format is: YYYY-MM-DD HH:MM:SS (in 24-hour notation)
Action	The action requested.
Result	The result of the action taken (success or failure).
User	The user who posted the status (displayed as the user name followed by the user ID).
Room	The room for which the status was posted

You can filter the list of entries by entering a room number in the search box and then clicking the Search button. InnDesk will then display only those log entries where the Room field contains the text you entered.

Entries are listed in Last In, First Out (LIFO) order. Only a limited number of entries are listed at one time; to view older entries, click the Next link in the upper or lower right of the table to display the next page of entries. If there are no more entries to display, clicking Next will display an empty table.

Note: In the example log shown above, there are several lines that show the Action as Error, with the Result as Unable to connect to server...check network settings. This error occurred because the server defined in the configuration settings for Server 1 was not online or was not accepting the connection from the VMS.

If you see this error on your system, make sure the configuration is correct, that the remote server is running and is operating correctly, and that there are no firewall settings blocking TCP connections on the port you configured for this service.