QA script

The QA Script property page is only available in QA mailboxes and displays the current assigned QA script for the mailbox.  It allows you to change which script is assigned and, if using a custom script, will also allow you to edit it.  The figure below shows a typical Custom QA script.

Use the drop-down box to select the QA script you want the mailbox to use.  By default, it will be configured to use a custom script. All other scripts are global and cannot be edited in the Mailbox Editor.

The Options button in the upper left opens dialog box that allows you to set the options for what to do after the script is completed.  The box below that displays the text of the current script.  To the right of that box are a series of buttons that can be used to append another command to the script and a Remove button that will delete the last command line from the script.  These buttons are only active if the selected script is Custom; global scripts cannot be edited here so all the buttons will be disabled if a global script is selected.

As editing a custom script is in all other ways identical to editing a global script, please refer to the question and answer section under Template Management for detailed instructions.