System mailbox

The system mailbox type is specially designed for use in creating audiotext mailboxes, including the main greetings auto attendant mailbox. System mailboxes do not allow transferring to an associated extension, do not take messages and cannot be included in the directory. Consequently, the owner settings property page for system mailboxes has been greatly simplified compared to that for standard mailboxes.

MBA0049

Owner Information

Setting

Description

Name

Use this field to give the mailbox a descriptive name.

For system mailboxes, this is purely for convenience in finding the mailbox in the mailbox list. System mailboxes do not ever appear in the directory.

Maximum length is 24 characters. The following characters are not allowed: [\/|"]

Password

Subscriber password, masked using asterisks.

The subscriber will be prompted to change it when first logging into the mailbox over the phone.

The default password is 1234, although this can be overridden when importing or resetting the mailbox.

Properties

Setting	Description
Description	Use this field to add a further description if desired. Optional. Displayed in the mailbox list in Mailbox Administration, but not otherwise used. For example, you could use it to provide a brief description of the purpose of the group this mailbox encapsulates. Maximum length is 19 characters. The following characters are not allowed: [\/\|"]
COS	Select the Class of Service (COS) template to assign to this mailbox. One of the selection options is Create New, which will allow you to create a new global template that you can use for this mailbox. Although the new template can be assigned to any mailbox, the primary purpose for this option is to create a template you can customize for this mailbox without adversely affecting other mailboxes. To review or edit the template, you can click on the Details button to open the COS editor dialog. Warning: Changing a class of service template may affect more than just the mailbox you are editing!
Location	Select the Location to assign to this mailbox. Click the Details button to view the selected location's settings. Read only.
Language	Select the language to use in the mailbox subscriber menu. When set to Default, it will use the global default language as defined in System Configuration. If the COS is configured to allow the subscriber to select a language and this setting is set to Default, the system will ask the subscriber to choose a language the next time he or she logs into the mailbox.

Greetings

This section allows you to view and assign any of the nine mailbox greetings as the active greeting. Because system mailboxes do not allow transfers, there is no distinction between RNA, Busy and Blocking greetings, as there is with the standard mailbox type. Instead, there is just one active greeting (which may be overridden by a Scheduled Event).

The default greeting is 0 (i.e., no greeting) but this can be overridden by the COS. The System COS template, for example, defines the default greeting on the Prompts tab as Default: System; this is the prompt that says "Thank you for calling. Please enter the extension number now." So if the assigned greeting for a system mailbox is 0, then it will use this prompt instead. (If the default greeting defined in the COS template is set to None, then nothing is played and the system will go directly to the No Input action on the SDA template.)

Clicking the Files... button opens the Mailbox Greeting Detail dialog, as shown below. Using this dialog, you can view the full paths and filenames of the eight possible greetings and the name recording for the spell-by-name directory.

MBA0051a

To manually change the greeting, click in one of the edit boxes and then click the Browse button to open the Prompt Selection dialog, shown below, which will allow you to select a different greeting file.

MBA0130

To import a voice file from another location as a new greeting file in the selected mailbox, click the Import button and use the Open dialog to browse to the location of the file you want to import. Select it and click Open to add a copy of the file to this mailbox. Note that the copied file will be renamed.

If you want to use a voice file as a greeting without making a local copy in the mailbox folder, you can click the Browse button and use the Open dialog to navigate to any other valid greeting or prompt file (with either a .wav or .grt extension) and assign it directly to the selected greeting number.

One advantage to using Import rather than Browse is that if the voice file is not in the correct WAV format (8-bit 8KHz mu-Law PCM WAV), the system will attempt to convert to the correct format when it copies the file into the mailbox folder. Note that this conversion process is not guaranteed to work, as it depends on having the necessary audio codecs installed on the system. While the Windows operating system typically has several standard audio codecs installed, it may not have the one you need. However, most any of the common WAV formats should work fine (such as: Microsoft CCITT G.711 or MS PCM).

To check which audio codecs are loaded on your system, open a class of service (COS) template, select the VeMail tab and then check the drop-down list labeled WAV file format. That drop-down box should list all compatible audio codecs loaded on the system.

Options

Setting

Description

Tutorial Complete

This setting is automatically checked once you have logged into the mailbox (via phone) for the first time and have gone all the way through the new user tutorial (setting a password and recording a name).

Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording.

Fax On Demand

Check this box to allow the subscriber to manage fax on demand documents from within the subscriber menus.

By default, this option is disabled, and should only be enabled if the mailbox is intended to offer a Fax on Demand option to callers.

Not supported on SIP-enabled systems.

Language set by user

If checked, the language has been set by the user from the subscriber menu.

If unchecked, the subscriber will be prompted for a language selection the first time he or she logs in to retrieve messages, as long as the following conditions are all met:

•	The COS is configured to enable this feature

•	More than one language has been installed and activated

•	The language is currently set to Default

If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language.