Reset mailbox

To reset a mailbox, right-click on the mailbox and select Reset Mailbox from the context menu. This will open the Reset Mailbox dialog, shown below.

You can also select multiple mailboxes, right-click on any one of them and choose Reset Mailbox to reset multiple mailboxes at once. This will open the same dialog.

Check the boxes for the options you want to reset. To reset all options, click Select All. To clear your selections and start over, click Clear All. Not all options are relevant to all mailbox types.

Warning: Reset class of service should not be selected when resetting guest, group or system mailboxes, as it will reset the COS to the wrong template. If you are resetting mailboxes of any of those types and click Select All, be sure to deselect Reset class of service.

Option	Description
Reset password to default	Resets the mailbox password to the default value. In most cases, the default value is 1234. However, this will vary depending on the minimum password length specified in the assigned class of service template. For example, if the minimum password length is 7 digits, then the default password would be 1234567.
Reset mailbox tutor	Resets the Tutorial Complete setting so that the subscriber will have to repeat the new user tutorial the next time he or she logs in. This also deletes all mailbox greetings and resets the assigned greetings to 0.
Reset mailbox statistics	Resets all mailbox statistics.
Reset call blocking	Resets the Call Blocking (or Allow Transfers) setting.
Reset hide directory access	Resets the Hide from Directory setting so the mailbox will appear in the directory if the name recording has been recorded.
Remove all messages	Moves all new, saved and archived messages to the deleted folder. Messages can still be retrieved via the undelete option until they are permanently deleted by the system (typically about 24 hours later).
Remove mailbox greeting	Deletes all mailbox greetings and resets the assigned greeting(s) to 0.
Reset class of service	Assigns the Standard COS template to the mailbox. This option should not be used with guest, group or system mailboxes, which have their own default COS templates. Assigning the Standard COS to these mailbox types may result in them not behaving as expected.
Reset address list	Deletes all addresses except Office Extension and MWI 0, both of which are reset to equal the mailbox number.
Reset message lists	Removes all personal distribution lists. Only relevant for standard mailboxes.
Reset call screening	Disables call screening. Only relevant for standard mailboxes.
Reset administrator access	Disables the administrator setting. Only relevant for standard mailboxes.
Remove scheduled events	Deletes any pending notifications (e.g., MWI, pager, wakeup calls).
Reset MWI state based on message counts	Schedules an MWI On notification if the mailbox contains any new messages and otherwise schedules an MWI Off notification.