Language

Every DV2000/DV4 system ships with a set of voice prompts used to voice instructions, options and other information to callers, subscribers and administrators. More than one prompt set may be installed on the system to support alternative languages (such as Spanish) or language variants (such as British English instead of American English). By default, the system ships with American English as the default, and only, language.

By default, a system is licensed for a maximum of 5 languages: U.S. English plus any four other languages. However, only U.S. English is installed by default. Additional languages may be installed at additional cost; contact DuVoice Sales for more information on multiple language options.

Every mailbox has a language setting that specifies which language to use when a subscriber logs into the mailbox to retrieve messages. This setting does not determine the language used when a caller is leaving a message in the mailbox. It only determines the language used in the subscriber menus. By default, this value is set to Default, which means that the mailbox will use the global default language, whatever that may be. If it has been set to a specific language, then it will use that language regardless of the global default.

When you select Features | Language from the main menu in System Configuration, it will open the dialog shown below, which allows you to activate additional installed languages, change the global default language and change the date and time formats.

Every language installed on the system is listed in the table as shown above. This table contains the following information:

Column	Description
Activate	Check this box to activate the language. Uncheck it to deactivate the language. You can only activate as many languages as your license allows. By default, you can have up to 4 languages in addition to U.S. English (which, as shown, is always activated). If an entry in the table is grayed-out, that means it cannot be activated because you already have the maximum number of languages activated that your license allows. In the dialog above, the language Italian cannot be activated because there are already 8 languages activated (besides U.S. English), the maximum licensed for this system. You cannot deactivate a language if it is marked as the default language, nor can you deactivate U.S. English. Additional language prompt sets may be installed, and therefore listed in this dialog, but you will not be able to activate more than the number licensed.
Default	Check this box to make the selected language the default language for the system. Only one language can be marked as default. Only an activated language can be selected as the default. Warning: Most supported languages only have prompts for the guest subscriber menu. The only languages the provide the full set of prompts for guests, standard subscribers, callers and administrators are: U.S. English, U.K. English, Spanish and French (CA).
Name	The name of the language. May specify a two-character country identifier in parentheses after the name. Read-only.
Date Format	Enter the format string indicating how dates should be voiced in the given language.
Time Format	Enter the format string indicating how times should be voiced in the given language.

Legend

Click the Legend button to open a dialog, shown below, that displays the valid formatting codes for the Date Format and Time Format settings.

Date Format

The date format string is a mask or code that tells the DV2000/DV4 how to speak a date, such as when stating when a message arrived. As shown in the figure above, the following characters may be used; any other character will be stripped from the string when you save it.

In the following table, the Example field gives the actual word(s) the system would say (in English) for the given format specifier, assuming a date of June 1, 2013.

Code	Meaning	Example
D	Say the day of month	"first"
M	Say the month	"June"
CY	Say the full year	"two thousand thirteen"
Z	Say the full year, as digits	"two zero one three"
W	Say the day of week	"Friday"
T	Say the word "today" if date actually is today	"Today"
d	Say the word "day"	"day"
m	Say the word "month"	"month"
y	Say the word "year"	"year"

Time Format

The time format string is a mask or code that tells the DV2000/DV4 how to speak a time, such as the time a message arrived or the time of a scheduled wakeup call. As shown in the Legend dialog, above, the following characters may be used; any other characters will be stripped from the string when you save it.

In the following table, the Example field gives the actual word(s) the system would say (in English) for the given format specifier, assuming a time of 8:25 p.m. Note that in the case of specifier 'O' nothing will be said because the minute value is not zero.

Code	Meaning	Example
H	Say the hour	"eight"
M	Say the minute	"twenty-five"
A	Say "a.m." or "p.m." as appropriate	"p.m."
O	Say "o'clock" if relevant	"o'clock"
h	Say the word "hour"	"hour"
m	Say the word "minute"	"minute"

Additional Languages Allowed

One language prompt set is provided by default, U.S. English, and up to four others may be installed and activated at no cost. Additional languages can only be activated if a license has been purchased that allows for more than five languages.

In the example dialog shown previously, the system was licensed for a maximum of 8 languages, in addition to U.S. English, but they have actually installed 9 languages. Therefore, one of the languages (Italian in this case) cannot be activated, and is therefore grayed-out. To enable Italian, the user would have to first deactivate one of the other 8 languages, or else purchase a license for the extra language.

By default, only U.S. English is actually installed on the system. Installs for all other languages are available at support.duvoice.com.

Note: Only a few of them are full prompt sets; most only provide prompting for hospitality guest subscriber applications, and not for regular subscribers, callers or administrators.

Part No.	Language	Prompt Set	Installed
101	English, U.S.	All	Yes
102	English, U.K.	All	-
201	Spanish	All	-
301	Japanese	Guest only	-
401	French, FR	Guest only	-
402	French, CA	All	-
501	Portuguese, BR	All	-
601	German	All	-
701	Italian	Guest only	-
801	Arabic	Guest only	-
901	Chinese, Mandarin	Guest only	-
902	Chinese, Cantonese	Guest only	-
1001	Thai	Guest only	-
1101	Swahili	Guest only	-
1201	Korean	Guest only	-
1301	Russian	Guest only	-
1401	Turkish	Guest only	-
1501	Polish	Guest only	-