Translation Table

A translation table is a simple one-to-one mapping of one set of digits to another, different set of digits.  For the general, default translation table, it is a mapping of digits received from the PBX as part of call processing to the mailbox number(s) used by the DV2000/DV4 voice messaging system (VMS).  The VMS uses a single global translation table to translate the calling party and called party extension portions of the integration string sent by the PBX to identify a particular incoming call.  Depending on the PBX, the integration data may arrive by one of several means (inband, serial, TAPI, etc.) but in all cases the VMS will check for possible translations once it has parsed the data string into its constituent parts.

Note:  Translations in this table are not applied to room numbers received from (or sent to) the PMS.  For PMS translations, refer to the Hospitality | Translations section, and for more on how PMS translations are processed, see to the Room number translations page in the Guest and Room Management section.

To edit the global translation table, select Features | Translation Table from the main menu.  This will open the Translation Table dialog, as shown below.

Each translation is listed on a separate line (or row) in the table and displays what is being matched and what that translates to.  To perform the translation, the VMS would take the string given in the From (Source) field and replace it with the string in the To (Mailbox) field.  For example, in the above translation table, if the caller ID was 1101, it would be replaced with 8101.

Testing

After you have added and/or edited your translations, perform some test calls to verify the translations are working as expected.  If you have added a lot of translations that all use the same type and modifier, it may not be necessary to test every single one, but you should test at least a few of them.

For each extension you choose to test, you should at minimum test the ring-no-answer (RNA) case as well as a direct login to voice mail from the the physical extension.  Also, if you are using the translation for a guest room in a hospitality application where the VMS is connected to a PMS, you should also verify that the VMS is correctly handling check in and check out packets from the PMS.