Viewing message information

The Message Information option on the mailbox context menu displays a dialog the shows you how many messages are in each message queue for the selected mailbox.  The figure below shows a simple example, a mailbox with just three new messages.

The tree view on the left lists all message queues (except the deleted queue) for the selected mailbox, along with the number of messages in each queue.  When you select one of the queues in the list, the table on the right displays each message in the queue, listing both who it came from and when it was received. The Message From column will display the subscriber name if the sender was another mailbox on the system.  In the case of a message from an outside caller, it will display the caller ID if it is available, or Outside Caller if it is not.

View Detailed Information

You can double-click on the message record shown in the table to display the Detailed Message Information dialog for the selected message.  An example is shown below:

This dialog displays considerably more information about the message, including:  sender ID, recipient ID, date recorded, date received, message attributes, message type, etc.

The Message length (number of FAX pages) setting is only relevant if Message Format is Fax Message.  This information is read-only; you cannot change any of the values.

If this message has attachments (because it is a reply to another message or was forwarded with comments), then you can click More to see the the message details for the other part(s) of the message.  If you are viewing an attachment's details and wish to return to the main message, click Back.

When finished, click OK or Cancel to close the dialog.

Export Messages

To export messages from the mailbox, click the Export button.  The system will pop up a message box confirming which type of messages you are exporting (all, new, urgent, etc.), based on which folder you have selected in the tree view pane.  Click Yes to continue.

Next, the system will display the Message Export dialog, indicating the directory and filename where the exported messages will be stored:

To change the folder in which the ZIP file will be created, click the button with the three dots.  This will open a dialog, shown below, in which you can navigate to and select the desired folder.

After making your select, click OK to return to the Message Export dialog, then click OK to export the messages.

As indicated in the Message Export dialog, voice messages will be exported in a format generally compatible with most operating systems, including mobile phones, and fax messages will be exported as PDF files.  All files will be zipped into a single ZIP file in the selected destination folder.