Mailbox Administration

When you select the mailbox administration option, the system will present you with another menu:

To create a new mailbox, press 1.

To delete a mailbox, press 2.

To edit a mailbox, press 3.

To select the action you wish to perform, press the appropriate DTMF key.

Create a Mailbox

After you press 1 to create a new mailbox, you will be prompted for the mailbox number:

Please enter the mailbox number to create, followed by the pound key.  Or to return to the previous menu, press star.

Enter the mailbox number and press #.  If the mailbox already exists, the system will state:

I'm sorry, but that mailbox already exists on this system.

You will then be asked for the mailbox number again.  Otherwise, if the mailbox is successfully created, it will state:

Mailbox created.

You will then be returned to the mailbox administration menu.

Note:  This method will always create standard mailboxes.  To create mailboxes of other types you must use the Mailbox Administration application.

Delete a Mailbox

After you press 2 to delete a mailbox, you will be prompted for the mailbox number:

Please enter the mailbox number to delete, followed by the pound key.  Or to return to the previous menu, press star.

Enter the mailbox number and press #.  The system will verify that the mailbox exists.  If it does not, the system will state:

I'm sorry, but that mailbox does not exist on this system.

If the mailbox exists but someone is logged into it, the system will state:

I'm sorry, but that mailbox is currently in use.  Please call back and try again later.

In either of the above cases, the system will automatically return to the mailbox administration menu.  However, if the mailbox does exist and is not in use, then the system will ask for confirmation before deleting it:

To delete <plays name recording>, press 1.  Or to return to the previous menu, press star.

Press 1 to delete the mailbox.  If it is successfully deleted, the system will state "mailbox deleted" and return to the mailbox administration menu.

Edit a Mailbox

After you press 3 to edit a mailbox, you will be prompted for the mailbox number:

Please enter the mailbox number that you wish to edit, followed by the pound key.  Or to return to the previous menu, press star.

Enter the mailbox number and press #.  If the mailbox does not exist or is in use, the system will tell you so and return to the mailbox administration menu (you cannot edit a mailbox that is being used).  However, if the mailbox does exist and is not in use, the system will either play the name recording or will say "mailbox" followed by the mailbox number.  You will then be given the following options:

To change the password, press 1.

To reset the greetings for this mailbox, press 2.

Change the Password

After you press 1 to change the password, the system will prompt:

Please enter your new password, followed by the pound key.  Or to return to the previous menu, press star.

Enter the new password and press #.  The system will save the password; if successful, it will state "password accepted."  It will then repeat the options for editing a mailbox.

Reset the Greetings

After you press 2 to reset the greetings for this mailbox, the system will immediately delete the mailbox greetings (including the name recording) and then state:

The mailbox greetings have been reset.

It will then repeat the options for editing a mailbox.