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Touch Tone Administration

The DV2000/DV4 provides a limited set of administration functions in the touch-tone interface. They can be accessed from any SDA menu using the instructions below:

1.	Call the VMS.

2.	From the auto attendant (or any other SDA), press: **97#.

3.	Enter the administrator password for the desired access level and press #. The table below shows the three access levels and the default password for each.

Access Level	Default Password	Features Available
Basic	8000	Change Question and Answer greetings.
Advanced	8500	Record system prompts. Change Question and Answer greetings. Configure Dealer Locator IVR (if installed).
Expert	8899	Manage mailboxes (create, edit, delete). Record system prompts. Change Question and Answer greetings. Configure Dealer Locator IVR (if installed).

Warning: To avoid conflicts, do not access the administration menu while somebody else is using it or while Mailbox Administration is running.

Note: For better security, it is generally recommended that you change the administrator passwords to something other than the default settings. This can be done using the System Configuration application.

Once you have successfully logged in, the system will present you with the following menu options, depending on the access level you logged in at.

For the Basic level:

To change Question and Answer greetings, press 7.

For the Advanced level:

To record system prompts, press 3.

To change Question and Answer greetings, press 7.

To configure the Dealer Locator IVR, press 8.

For the Expert level:

For mailbox administration, press 1.

To record system prompts, press 3.

To change Question and Answer greetings, press 7.

To configure the Dealer Locator IVR, press 8.

Note: The last option, to configure the Dealer Locator IVR, will be voiced only if that feature is installed and enabled on your system. Otherwise, it will not be available.