Change QA Greetings

This option allows you to record Question and Answer greetings for any global QA script.  (To record QA greetings for a custom script, you must log into the QA mailbox itself and select the record greetings option from the main subscriber menu.)

After you press 7 to change question and answer greetings, you will be prompted to enter the QA script number:

Please enter the question and answer number, followed by the pound sign.

Enter the script ID to edit (or create) and press #.  Script IDs can be up to 8 digits in length.  If the ID you entered does not exist, the system will create it for you.  This is how you create a new QA script (as you need to record the greetings before you can edit the script itself).  You will then be asked which greeting you want to record:

Please enter the greeting number, followed by the pound sign.  Or to return to the previous menu, press star.

Enter the greeting number and press #.  QA greetings can have any number up to 8 digits in length.  They do not have to be consecutive, nor are you limited to only nine greetings as you are with standard mailboxes.  If the number you enter already exists, the system will play the current recording and then give you the following options:

To delete and re-record this greeting, press 1.

To add to this greeting, press 2.

Or to return to the previous menu, press star.

On the other hand, if the greeting number you entered does not exist, the options are slightly different:

To record this greeting, press 1.

Or to return to the previous menu, press star.

Press the appropriate key to start recording.  When you are finished recording, press # to stop.  The system will play back the recording and repeat the first menu above, allowing you to either re-record the greeting or append to it.  If you are satisfied with the recording, just press * to accept it and back up.

This will return you to the prompt for a greeting number so that you can record the next greeting.  If you are done recording greetings, press * again to back up to the prompt for the QA number.  If you are done editing QA scripts, then press * a third time to back up to the administration menu, or you can just hang up.