Professional Services
DuVoice professionals can assist in all phases of installation, deployment, configuration, and training to help ensure a smooth implementation experience for your environment.
Installation & Deployment Assistance
DuVoice Professional Services provides implementation assistance for hospitality communication environments, helping resellers and end users prepare, configure, and deploy DuVoice systems efficiently.
Application Development
Develop and configure the application environment for your operational requirements.
Database Gathering
Collect and organize required database and property information prior to deployment.
System Programming
Pre-program DuVoice systems before shipment and installation.
Testing
Assist with post-installation testing and operational validation.
Training
Provide online administrator training for system management and operations.
Tailored Services
Choose from the following professional services packages, or have DuVoice create a custom package to suit your specific needs.
Professional Services Includes
- Contact the end-user and reseller to develop the application and gather database information
- Complete the cut-over worksheet
- Pre-program the system
- Record auto-attendant prompts with in-house voice talent
- Drop ship the system directly to the reseller or end-user site
- Provide online training to a system administrator
- Pre-program the system
- Record auto-attendant prompts with in-house voice talent
Installation Requirements & Scheduling
The on-site technician is responsible for programming the hunt group and line assignments on the telephone system, followed by the post cut-over testing process to verify system functionality.
Minimum 1 Week Lead Time
Professional Services requires a minimum of one week advance scheduling.
Scheduled Support Hours
Services are scheduled between 8AM and 5PM Pacific Standard Time.
Additional Resources
DV2000 Installation for Hosted PBX Checklist
Access the hosted PBX installation checklist for DV2000 deployments.
Upgrade Scope of Work
Review upgrade-related deployment and migration documentation.