Hospitality Wake-Up Call Automation
Allow guests and hotel staff to easily schedule and manage wake-up calls through room phones or the InnDesk web interface with automated greetings, reporting, and failed wake-up notifications.
Guest & Staff Scheduling
With a few keystrokes, guests can schedule their own wake-up calls directly from their room phones. User-friendly prompts guide guests through the process and provide confirmation of the scheduled time and date. Guests can also schedule multiple wake-up calls for the same room.
Hotel staff can schedule wake-up calls for guests using touch-tone commands on the telephone set or through InnDesk using a point-and-click interface from any PC on the network.
Custom Wake-Up Greetings
Unlike systems that simply ring the phone, DuVoice plays a custom wake-up greeting when the guest answers. Greetings can be updated daily if desired.
Guests can also specify one or more snoozes after the initial wake-up call.
Room Status & Group Features
Wake-Up Call Reports
Hotel staff has access to detailed reporting for wake-up call activity.
Pending Wakeup Report
Shows all scheduled wake-up calls.
Failed Wakeup Report
Shows rooms where wake-up calls were not answered by the guest.
Wakeup Activity Report
Shows wake-up activity for a specific room, including when calls were scheduled, who scheduled them, and completed call results.
Failed Wakeup Alert
If a wake-up call is not answered by the guest, the system can place an automated call to a pre-determined location to alert staff of the failed wake-up call.