PMS Integrations That Power Seamless Communication
The DuVoice IP interface connects seamlessly with any PMS and your PBX environment, automating guest services, room status workflows, wake-up calls, voicemail, and other operational processes.
Interface Features
Check In
- Enable room mailbox
- Deliver welcome message (optional)
- Turn on long distance dialing COS
- Guest name to telephone system
- Guest Language
- Set Wake Up Call
Room Move
- Move messages to the new room
- Move scheduled wakeup calls
During Stay
- Receive “call front desk” messages
- Set wake up calls
Check Out
- Disable mailbox
- Archive messages
- Extinguish message waiting light
- Remove wakeup calls for that room
- Archive wake up call data
- Remove any personal greetings
- Remove any personal password
- Reset extended stay class of service
- Turn off long distance dialing COS
Requirements & Core Functions
Requirements
- DuVoice DV2000
Varies based on your PMS system. Contact us to learn more.
Core Functions
- Check In/Out
- Guest Names
- Room Status
- Wake Up Call
Room Status & Group Features
Room Status
- Pass room clean/dirty status
- Multiple status codes (“repair,” etc.)
- Housekeeper ID
Data Swap
- Data synchronization
- Auto creation of guest mailboxes
Phone Control Group Codes
- Sending Group Messages
- Group Wakeup Calls
Minibar
- Refill auto post to guest folio
- Direct Charge or Item and Count
The above interface does not include a call accounting interface which will be in addition to this.