Emergency Alert System (EAS)
DuVoice EAS software for Avaya IP Office monitors outbound call activity and identifies all 911 calls in real time, triggering immediate alerts and emergency notifications to help staff respond quickly and efficiently.
Real-Time Emergency Notifications
DuVoice EAS software utilizes Avaya’s proprietary IP Office and monitors outbound call traffic to identify all calls made to 911 in real time. Any call to 911 triggers a series of immediate alarms.
Why Use EAS?
- Know where calls originate to provide immediate assistance during emergencies
- Know where to direct professional responders
- Limit abuse and false alarms
- Limit organizational legal liability
- Create additional non-911 “panic button” numbers for internal emergency notification
Who Needs EAS?
- Schools and Campuses
- Hotels
- Hospitals
- Churches
- Nursing Homes
- Retirement Communities
- Offices
- Everyone needs EAS.
Notification Techniques
Automated Call Out
The DuVoice system places a call to a specified extension. Upon answer, the system announces that an emergency call has been made and identifies the calling extension.
Email Notification
An email containing event details is automatically sent to a specified address. Critical information such as floor and room number can be included.
SMS / Text Messaging
SMS notifications can be sent via email to most cellular services.