DuVoice + Alcatel Integration
Connect your Alcatel PBX system with DuVoice to automate guest communication, streamline property operations, and enhance service delivery.
Compatible with hospitality PMS platforms worldwide
Alcatel PBX
Now Alcatel will interface to any PMS system to provide a full suite of hospitality features which include using the guest phone for housekeeping status, passing the guest name to Alcatel upon check-in, Automated Wake-Up Calls and Guest Voicemail. Using the DuVoice DV2000 software with the Alcatel solution exceeds standard hospitality requirements all while improving staff efficiency and the guest experience and is suitable for any size property.
Key DV2000 Features
- PMS Cloud or On-Premise Interface
- PMS Interface to Alcatel
- Guest names into Alcatel
- Housekeeping Room Status
- Guest Voice Mail
- Wake-Up Calls, Set by Guest or Staff
- Web Management Console for Staff
- Check In/Out Turns Room Phones On/Off
- Minibar Inventory and Billing
- Call Accounting—optional
- Group Messaging by checked in status, floor, building or travel group
- Automatic Guest Welcome Message
- SaaS or CapEx purchase plans available
- DV2000 is available on an appliance or hosted
Popular PMS Interfaces
- Oracle Opera
- Agilysys
- HotelKey
- Mews
- IQWare
- Infor
- Mitel Emulation
- Dozens more
Requirements
- Alcatel SIP extension
- Alcatel API Link