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The DV2000/DV4 can link to an Alcatel OmniPCX Enterprise (OXE) PBX using a TCP connection where the VMS is the client. This link uses the protocol and features listed in the table below:
Link Type
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Protocol Used
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Log File Prefix
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Features Supported
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TCP client
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AHL (edition 3)
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ACMSRVR
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5- or 8-digit extension fields (depends on configuration), Check In, Check Out, Name Change, Language Change, Maid Status, Controlled Restriction, DND, VIP
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Configure the Link
To configure the physical link to the Alcatel OmniPCX Enterprise PBX, follow these steps:
1. Using Activity Monitor, stop the voice mail service.
2. Run the System Configuration application and select Features | Connectors.
3. Select the PMS Pass-Through property page.
| 4. | Use the PBX selection box to select the Alcatel OXE 5-digit or Alcatel OXE 8-digit PBX, depending on which extension length your OXE is configured for. This will auto-select TCP Client as the connection type. |
5. Select the TCP Socket property page.
6. Set the Server Address to the IP address of the PBX and set the TCP/IP Port to the port number configured on the PBX for this link.
| 7. | Set the Keep Alive Interval to a 30 seconds. The Alcatel OXE's AHL protocol requires both sides to send keep alive messages every 30 seconds. |
| 8. | The Post-transmit Delay value determines how long after the VMS sends a message to the PBX that the VMS will wait before it attempts to send another message. The default value of 1500 msec (1.5 seconds) is usually sufficient, but if the PBX is getting overwhelmed, you can increase this value to artificially slow the pace of message traffic. Value is specified in milliseconds. |
| 9. | Verify that Enable Response setting is enabled as the Alcatel OXE requires it. The AHL protocol does not specify the use of ENQ bytes for any purpose, so leave the Enable Handshake disabled. |
10. The ACM-only and Nortel-only settings are not relevant to the Alcatel OXE and can be ignored.
11. Click OK to save your changes and close the Connectors dialog.
12. Continue to the next section to configure the hospitality settings.
Configure the Hospitality Phone Control Settings
After you have configured the connector settings for the Aeonix link, you need to configure the hospitality service to use the Aeonix connector and you also need to configure the phone control settings.
To do so, follow these steps:
| 1. | Select Features | Hospitality. |
| 2. | If prompted, select the PMS instance (as shown below). This dialog is only displayed if you are licensed for more than one PMS instance. Otherwise, skip to step 3. |
3. Select the Phone Control property page.
| 4. | In the PBX section, use the Type drop-down list box to select either Alcatel OXE 5-digit or Alcatel OXE 8-digit. Choose the same option the you chose for the PMS Pass-through connector above. |
| 5. | If you are not using Hansen CASH or Metropolis call accounting, skip to step 6. If you are, use the Type selection box in the Call accounting section to select the call accounting software. Then use the Enabled and Disabled boxes to select the appropriate COS (or call restriction level) to send to the PBX when the call accounting software signals that the room phone should be enabled or disabled. |
| 6. | In the Auto-set phone state on section: If your PMS sends messages to the VMS to change the phone COS, or if you enabled the call accounting settings in step 5, make sure both check boxes are disabled. However, if you aren't using call accounting and your PMS protocol does not offer a message command for setting the phone COS, you may wish to enable both options and use the associated selection boxes to select which phone COS (or restriction level) to send to the PBX when the room is checked in and when it is checked out. The --no change-- option acts the same as disabling the check boxes. |
| 7. | In the User group restrictions section: The AHL protocol does not specify default values, so by default the system will configure two entries, named Checked In and Checked Out, with both the PBX Value and PMS Value blank. You will need to enter the correct values for both the PBX and the PMS in the appropriate columns. To enter a PBX value, click in the box under the PBX Value heading for the Checked In row and enter the exact value that must be sent to the PBX, then enter the matching PMS value in the PMS Value column exactly as it will be received from the PMS. Repeat for the Checked Out row. Each PMS value must be entered in the table only once; it is not necessary to enter a PMS value for every PBX value. You can change the Display Text as well if you wish; this is what will be displayed in InnDesk. |
Note: You can also edit the Display Text fields if you want different text displayed in InnDesk. If you need more than 2 values, right-click on an empty row and select Add New Row. The Display Text field in the first empty row will be set to "NEW ENTRY" and you can edit it and the PBX and PMS values as needed.
8. Click OK to save your changes and close the dialog.
9. Once you are finished with all configuration changes, close System Configuration.
10. Using Activity Monitor, restart the voice mail service.
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