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View room wakeup report

To view the room wakeup / reports page for a given room:

1.	From any browser, access InnDesk and login using a valid account. This can be done from the homepage of InnDesk. Enter your username and password in the boxes provided in the upper right corner (as shown below) and then click Login.

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2.	From the menu, select Reports \| Wakeup Calls \| Individual Room or Reports \| Room \| Wakeup Calls:

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3.	Using the list box, select the room to view, or enter the room number in the search box and press Enter if a match is found. This will open the Room Wakeup/Reports page for the selected room, as shown below.

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The Room Wakeup/Reports page is divided into several sections. Each will be discussed in turn.

Log Selection

By default, the Current Wakeup Log section (discussed below) contains the current wakeup data; that is, the wakeup activity since the room was last checked in (if it is occupied) or since it was last checked out (if it is vacant). However, you can use the drop-down list box in this section to select a different report to view and then click View to load that reports data into the Current Wakeup Log table.

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Reports are distinguished by the date and time the room was checked out. So if you need to review wakeup activity for a guest who checked out of the room on the morning of November 1, 2013, you would look for an entry in the drop-down list that has the date 2013/11/01. If for some reason there was more than one check out on that date, you would look for the entry with a morning time.

Room Quick Links

This section provides a button that, when clicked, will open the Guest Services page for the selected room.

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Room Status

This section provides information about the room itself.

As shown in the figure above, the following data is provided:

Column	Description
Status	Whether the room is checked in or checked out.
Name	The current guest name associated with the room, displayed as Last name, First name.
Room	The room number.
Extension	The primary extension number.
Maid Status	The current room clean status.
Text Msgs	The current text message count.
Voice Msgs	The current voice message count.

Current Wakeup Log

By default, this section displays the wakeup data since the room was last checked in (if it is occupied) or last checked out (if vacant). However, as discussed in the Log Selection section above, you can change this report to view wakeup data for previous guests if needed.

The report displays all wakeup call attempt activity, such as: call attempts, call completion or failure, operator alert scheduling, and so forth (as shown below).

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Each entry represents a single action or event and contains the following information:

Column	Description
Date/Time	The date and time at which the given entry was made.
Scheduled on	The date and time the wakeup call is (or was) scheduled to occur.
Scheduled by	Who created the wakeup call. If it says System that means the DV2000/DV4 itself performed the action.
Description	A descriptive statement of what wakeup-related action or event this log entry is for.
Result	The result of the action described in the Description field.
Guest	The guest name assigned to the given room.
Line	The voice line used to perform the call. Will be blank for entries that are not related to an actual call attempt (such as when a call is scheduled).
Action	Click this button to generate a printable report for the wakeup call in the given row.