Configuraton

The dealer locator IVR has one configuration file named sitelocator.ini, which is found in the C:\DuVoice\IVR\SiteLocator directory. This is also where the dealer information recordings and custom voice prompts are stored.

Configuration File

The sitelocator.ini file contains just one section, [Search], which has the following four settings.

Setting	Description
InitialRadius	Enter the radius, in miles, of the initial search area. This setting can be any value that is less than MaxRadius. However, the larger the radius, the longer it will take to for the system to find a dealer recording to play. Default value is 10 miles.
AllowExpand	To enable, set to 1. To disable, set to 0. When enabled, if the system cannot find a dealer within the initial radius, it will ask the caller if it should search within a larger radius or if the caller wants to try a different zip code. If the caller chooses the expanded search option, the system will increase the search radius by the number of miles specified in the IncrementBy setting and repeat the search. The search radius will never be allowed to exceed the MaxRadius value; if the IncrementBy value will cause the search radius to exceed that value, then the option to expand the search area will not be provided to the caller. The default value is 1 (enabled).
IncrementBy	Enter the number of miles to add to the search radius each time the caller opts to search within a larger area (assuming AllowExpand is set to 1). The default value is 10 miles.
MaxRadius	Enter the largest radius, in miles, within which the system will search for a dealer. If a dealer is not found within the current radius and the IncrementBy value will make the radius larger than this value, the caller will not be allowed to search within a larger area. The default value is 50 miles. The maximum value is 200 miles.

Administration Telephony Interface

The DV2000/DV4 provides a telephony (touch-tone) interface for the administrator than allows him or her to record the dealer information recordings for each ZIP code as well as to re-record the system prompts used by the IVR if desired.

Re-record System Prompts

For instructions on recording system prompts using the administrator telephony interface, refer to the Record System Prompts section under Touch Tone Administration. The following table lists the prompts used by the dealer locator IVR.

Prompt ID	Default Script
1182	Please enter your 5-digit ZIP code now.
1168	To try a different ZIP code...
1348	No dealers were found near you.
1351	No more dealers were found near you.
1206	To find another dealer near you...
1189	To search within a larger area...

If you are having these prompts professionally recorded, refer to the document HOW TO: Professionally Record Prompts for instructions on what audio format to use and where to copy the files onto the system.

SDA Menu Configuration

The final step in setting up the Dealer Locator IVR is to assign it to a menu key in a mailbox’s SDA tab. For example, to make the IVR available from the main greetings, modify either (or both) of the Day Menu Action and Night Menu Action SDA menus to assign the DealerLocator action to one or more keys. These menus are used by mailbox 991, which is the default auto attendant mailbox for the system.

If the action DealerLocator is not displayed in the drop-down list, you can type it into the box directly (note that there is no space between 'Dealer' and 'Locator').