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By default, the PRS will look for the data file in the application-specific directory, such as:
C:\DuVoice\IVR\PatientReminder\{ID}\reminder.txt
(where {ID} is the application's ID number). Refer to the Configuration section if you wish to specify a different path or filename.
The data file must be in a standard ASCII text, comma-separated value (CSV) format, with each field enclosed in double-quote marks. Each line in the file represents a separate appointment record. As shown in the Configuration section, the record format is configurable; the following example shows the default format:
"1-425-555-1212","10/25/2009","09:15","1"
In the preceding example, there are four data items, each enclosed by a pair of double-quote marks and separated from each other by commas (and with no extra spaces). The first item is the customer's phone number, including area code (if relevant): 1-425-555-1212. The second field is the date of the appointment: October 25, 2009. Next is the time of the appointment: 9:15 a.m. Finally, the last field specifies how many days prior to the appointment date to make the call (1 day prior). Only the phone number, date and time fields are required.
Field Formatting
Any fields not listed below are ignored, so their formatting does not matter.
Field
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Formatting Requirements
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Phone Number
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Must include all digits that must be dialed to successfully complete the call, except the trunk access code.
The trunk access code is defined in the global configuration settings and is added to the front of the phone number automatically before it is dialed.
You will need to include the long distance access code and area code, if either or both are required to dial the given phone number.
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Appointment Date
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Must include the full date, using the format MM/DD/YYYY or MM-DD-YYYY. Use leading zeros if needed, such as 01/02/2013.
Two-digit year is also supported, but four-digit is preferred.
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Appointment Time
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Must include the full time, using leading zeros where needed (such as 08:00).
If using 12-hour format, make sure there is a space between the minute value and the AM/PM designation. For example, 6:05 pm would be entered as either 18:05 or as 06:05 PM, and 9:15 am would be either 09:15 or 09:15 AM.
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Call Date Offset
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This field is optional. It may be left blank or set to 0 if it is not being used. In that case, the default behavior is to call the patient the day prior to the appointment.
Note: If the application is configured not to make calls on a specific day of the week, the system will adjust accordingly. For example, if it is configured to call one day prior but is also configured to not call on Sundays, calls for Monday appointments would be made on Saturday.
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Status
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This field is optional. Exact format depends on configuration.
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